AH&B College is a Registered Training Organisation (RTO) with the Australian Skills Quality Authority (ASQA) for the delivery of training and assessment services in hairdressing, marketing, English & business.

Our Mission Statement

The mission of AH&B College is to be the first choice in Vocational and General English education; providing the right training and programs to international and local students in Australia.

Statement of Purpose

AH&B College principal purpose is to provide education; our mission is to demonstrate capacity to provide education of an above satisfactory standard.

The College provides the most up-to-date training in the fields of Business, English Hairdressing, Management and Marketing. We are leaders in the provision of quality education.

The extensive knowledge we deliver to our students will enable them to enter many specialist areas in many diverse fields with the potential to become a leader of industry or self-employed in their own business. The College receives employment offers from many locations – salons and other entities wishing to employ our graduates due to the excellent training within our College. This training ensures that they are equipped to walk directly into a position in any leading salon or enter one of the many exciting management opportunities in business.

For all students AH&B College educators deliver sound “job ready” tips and include English for business purposes doctrines and basic computer skills as part of the training delivery.

AH&B College has implemented a job ready program for hairdressing students consisting of lecture, demonstrations and workshop in preparing students for the transition from student to stylist or team manager.

AH&B College provides the following to students:

Currency with continuing industry consultation (Business and Hairdressing)
Suitably qualified staff and suitable updated facilities
Beach location close to the CBD, accessible by bus or train
Innovative EDS (Education Delivery System)
ELICOS programs with Intensive English with a communicative focus
Management team with regularly scheduled meetings
Vocational program focusing on real employability skills
Flexibility, encouraging students to study in Australia with utmost efficiency

Please note to local students – all references made with regards to student visa’s do not apply to you – however you will be subject to AH&B College’s intervention strategies for academic progress, your breaches of AH&B College academic progress procedures may result in suspension or expulsion of studies, discussed in detail in this manual.
AH&B College Assessment Policy

The purpose of this policy is to provide guidelines for the assessment process at AH&B College to safeguard the interests of students and graduates and the reputation of the college

All training and activities are delivered and assessed in accordance with the Rules and Principles of Assessment as agreed in consensus with the recommendations of vocational industry, peak industry bodies, government regulators, and AH&B College’s principal purpose.

Principles of Assessment

Fairness
The individual learner’s needs are considered in the assessment process.

Flexibility
Assessment is flexible to the individual learner by:

Validity
Any assessment decision of the RTO is justified, based on the evidence of performance of the individual learner. Validity requires:

Reliability
Evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of the assessor conducting the assessment.

Rules of Evidence

Validity
the assessment decision is justified and is supported by evidence of performance of the individual learner- that is all assessment methods utilised are valid and they will assess what they claim to assess

Sufficiency
The assessor is assured that the quality, quantity and relevance of the assessment evidence enables a judgement to be made of a learner’s competency.

Authenticity
The assessor is assured that the evidence presented for assessment is the learner’s own work.

Currency
The assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past.

AH&B College policy requires that assessment must be comprised of both practical and theoretical components that give students ample opportunity to showcase their knowledge and mastery of a topic. Those who excel will be recognised and rewarded under such a framework, and those who do not meet standards will be either offered support (in line with the guidelines in the Student Support Policy and Procedure) or simply allow them to repeat the course or, in some cases, the College may opt to discontinue their enrolment (in line with the guidelines in the Student Support Policy and Procedure and in the Deferring, Suspending, and Cancelling Student’s Enrolment).

To ensure student/learner assessment is closely monitored and performed in accordance with the requirements of the appropriate accredited course or Training Package, as well as meeting the ASQA Standards for Registered Training Organisations 2015 and the AQF 2015, ample documentation will be kept. Regular reviews of the policy will take place and input of external consultants may be sought.

AH&B College will comply with the requirements of ASQA’s General Direction: Retention requirements for completed assessment requirements. This means that assessments and all corresponding evidence will be kept on file for at least 6 months after the assessment decision has been made

AH&B College will ensure that assessment documentation is developed for all units of competency or modules in each course.

The assessment documentation will include: –

-Detailed instructions to the student about the tasks they must complete –

-Benchmark answers and decision making rules for the assessor –

-Recording tools for the assessor –

-Mapping documents showing how the assessment tasks relate to the requirements of the unit of competency or module

AH&B College will ensure that all assessment tasks are submitted within a specified timelines in the assessment instructions. Each task will be marked Satisfactory/Not Satisfactory and a unit or module will be marked Competent once all tasks for the unit or module have been marked as Satisfactory. Students will have 3 attempts per task to successfully complete and where a student exhausts their attempts at re-assessment, the student will be required to re-enrol in the unit of competency or module. Students will receive feedback for each task from their assessor.

AH&B College will ensure that students complete all assessments ethically, without plagiarism, collusion or cheating. Any students suspected of unethical behaviour will be managed through the disciplinary procedures which may require the student to attend disciplinary meeting, submit their assessment again or for repeated acts may be asked to withdraw from the course.

As well as adhering to the relevant clauses above, such as those referring to assessment that is valid, reliable, fair, flexible and clearly referenced to criteria,

AH&B College will ensure that assessment within ELICOS courses provides for: · formative and summative assessment · clear identification of assessment outcomes as they relate to progress through a course

Code of Practice

Marketing information and practices

Marketing and advertising is in line with Standards for RTOs. Information provided to prospective students is accurate, professional, ethical and in plain English. Advertising methods for the AH&B College include the website, local Sydney newspapers and trade magazines and education agents. The Principal, Business Development Manager (BDM) and the administrator may be involved with AH&B College marketing.

The use of ASQA and National Recognised Training (NRT) logos in advertising and on credentials is in accordance with state and national requirements.

Professional Marketing

AH&B College ensures that the marketing and promotion of its courses and education services in connection with the recruitment of overseas students or intending overseas students or intending overseas students, including through an education agent is not false or misleading and is consistent with Australian Consumer law. AH&B College ensures that marketing of its courses / training and assessment services is professional, accurate and maintains the integrity and reputation of the industry. AH&B College markets its courses through the following methods.

Marketing Procedure:

Written Agreements

Outcome claims

CRICOS Registered name and number

AH&B College clearly identifies itself on all prospective student information and offer letters issued to students. Identification is also available on our website.

AH&B College Provider Number 91006 and CRICOS 02606J

AH&B College will not give students false or misleading information or advice regarding:

The following information is provided to prospective students through the prospective student information or the website on the downloads page students may request some or all of the information as they require. Students are encouraged to talk to relevant educators or Study Coordinator so that a more exact picture of a Training Needs Analysis may be conducted leading students to a fully informed decision about their intended training outcomes, (including end-user requirements i.e. Industry or occupation)

Documents that can be included in the prospective student information

College Brochure
Business, English, Hair, Marketing, Advanced Diploma and Leadership )
Application for Enrolment form
Course fees, charges and commencement dates
refund policy
Student handbook

The documents listed above contain information on:

In line with the ESOS Act, AH&B College clearly identifies itself on prospective materials and on offer letters made to students.

Obligations under Standard 7 of the National Code of Practice for Providers of Education and Training to Overseas Students 2018: Transfer between providers

The prospective letter from the Principal clearly states AH&B College obligations under Standard 7 to not knowingly enrol students who have not completed 6 months of studies under their principal course of study, except in certain circumstances further explained in Standard 7

AH&B College will take reasonable steps to check whether a student is enrolled with another provider before completing the enrolment. Release is recorded on PRISMS and can be viewed when Administrators are creating a new Certificate of Enrolment (CoE).

Recruitment of an overseas student

AH&B College policy:

AH&B College recruit students in an ethical and responsible manner and provides information which enables students to make informed decisions about studying in Australia. AH&B College ensures students qualification, experience and English language proficiency are appropriate for the course for which enrolment is sought. AH&B College will consult with the ESOS help team where required – in assessing their English level.

AH&B College supplies student’s information regarding course credit/ RPL in the prospective student information, the student is informed through the College program on the modes of delivery and assessment. The prospective student information contains information on disciplinary actions, deferment, and suspension and cancellation procedures. AH&B College ensures prospective students have access to pre enrolment information (hard copy and website) before making an informed decision about their studies.

Ensuring student receives prospective student information in plain English:

website, on the College Premises and with AH&B College authorised agents.
enrolment form to read the prospective student information before enrolling to ensure they have made an informed decision to study at AH&B College.

Assessing a student’s application for enrolment

Students are asked on the offer letter and enrolment agreement if they have seen the Prospective Student Information document before enrolling into a course. If they had not received one the enrolment officer will issue enrolment information to them and request they come back once they have gone through the information and can make an informed decision about their studies.

Procedure for assessing student enrolment

Formalisation of enrolment and written agreements

AH&B College has written agreements with students setting out the services which are to be provided, fees payable and information in relation to refunds of course money: AH&B College will not process course fees deposited by or on behalf of any student without a signed written agreement.

The Acceptance of Offer and Written Agreement Form (Signed Letter of Offer)

The Acceptance of Offer and Written Agreement Form contains the following information:

Procedure for enrolling a student:

A checklist is completed before any CoE is made to formally enrol the student

Orientation/Induction program

The orientation/induction program is compulsory and students must attend. The induction process must be completed in full for the student to be deemed a studying student of AH&B College, in which case AH&B College policies and procedures apply in full.

The new-course full induction and orientation day must be attended by any brand new student or existing student if they have not attended a full induction day in the last 3 months. Students returning to study a new course (including a new contract or CoE) less than 3 months since their last full-day induction will only need to attend the mini-induction program (as per the start date written on the CoE) at either 10:00 am, unless their attendance for their previous course was below expectation.

A gap-fill student is required to do the mini-induction only.

Note: Student failure to attend induction on appointed day (and time) will result in rescheduling fees or may be classified as course abandonment and the CoE may be cancelled. (See refund policy)

The orientation/induction program identifies through a training needs analysis the suitability of the student and their desired course and whether the student has selected an appropriate course which will lead to a positive educational outcome. The process includes possibility of indications of successful academic progress and or course completion this could include, Language, Literacy and Numeracy (LL&N), English students are required to sit for the Placement test possible conflict of interest determined by the College. The incomplete (induction/orientation) enrolment process will involve discussing the possible issue with the student as soon as practicable and refund arrangements made if applicable. The College will refund the student as soon as possible to facilitate a smooth enrolment in another provider and not to disadvantage the student unnecessarily.

ESOS Act requirements regarding refunds in the written agreement

refund policy contains information on when fees will be refunded to the students

Further information on written agreements is available

Current and accurate information provided to prospective students

The information in the Prospective student documents are regularly reviewed by the Study Coordinator and the Administrator; any changes are discussed in an informal meeting with the Principal.

The following information is made available to students prior to enrolment:

letter from the Principal makes reference to the ESOS framework made available electronically by Department for Education and Training.

Fees Refund Policy

This policy relates to all current and prospective students.

*“Breach of conduct” includes course abandonment or student changing their mind after a course has commenced. Course fees are non-transferable.

Please keep a copy of this Cancellation and refund policy for your records and own reference.

Note: The Enrolment and Material fee (EMF) is not refundable in any circumstance and is paid for course enrolment regardless of packaging of CoE’s; due on commencement day.

Current fees may increase by a maximum of 3% over the enrolment period for each course. Funds are non–transferable

Procedure for claiming a refund:

FAQ: (Frequently asked questions)

Is the deposit refundable?

Only when AH&B College can’t for any reason provide the course (provider default) or the initial student visa has been refused and the College has received the Home Affairs refusal letter. This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws”

Must the claim for a refund be in writing?

Yes, it must, and be addressed to the Principal, explaining the reasons for requesting the refund.

How will the refund be paid?

The refund, once agreed on, will be paid within 14 days, to the person who paid the college.

Education Agents

AH&B College takes all reasonable measures to use education agents that have an appropriate knowledge and understanding of the Australian International education industry and do not use education agents who are dishonest, lack integrity and provides false information to students. AH&B College will disclose to any government department its current approved agents list. AH&B College implements best practice by applying annual management audit on approved agents including agent numbers, compliance and conduct.

Written agreements with Agents

AH&B College keeps approved education agents on file; the written agreement contains the following information:

National Code with regard to supply the student with correct information regarding prospective student information as stated by AH&B College
(see Agent Numbers Report)

AH&B College incorporates the following communications methods with agent

When agent’s agreements are updated, AH&B College will perform a mail out of the new agreement. No new students are accepted from agents unless the new agreement is signed.

AH&B College must enter into a written agreement with each education agent it engages to formally represent it. The agreement must specify the responsibilities of the education agent and the registered provider and the need to comply with the requirements in the National Code. The agreement must also include:

- 4.3.1

Marketing Information

AH&B College must ensure that its education agents have access to up to date and accurate marketing information as set out above.

website for all updated and current information.

Procedure for recruiting agents to represent AH&B College

College (email/phone/in person)
College.

Reasons for not accepting students from an agent:

AH&B College must not accept students from an education agent or enter into an agreement with an education agent if it knows or reasonably suspects the education agent to be:

- Migration Act to do so;

Terminating the agreement

Where AH&B College has entered into agreements with an education agent and subsequently becomes aware of, or reasonably suspects, the engagement by that education agent or an employee or sub-contractor of that agent, of the conduct set out above, AH&B College will terminate the agreement with the education agent. This paragraph does not apply where an individual employee or subcontractor of the education agents was responsible for the conduct set out in above points and the Education agent has terminated the relationship with that individual employee or subcontractor

AH&B College corrective action

AH&B College will take immediate corrective and preventative action upon becoming aware of an education agent being negligent, careless or incompetent or being engaged in false, misleading or unethical advertising and recruitment practices, including practices that could harm the integrity of Australian education and training

Younger Students

AH&B College does not enrol students under 18 years of age, the following documents/marketing materials contains this statement

www.ahbc.nsw.edu.au

Students must be eighteen years of age at the time of course commencement and at the time of signing any documentation to enrol.

Overseas student support Services

AH&B College support students to adjust to life and study in Australia, to achieve their learning goals and to achieve satisfactory academic progress towards meeting the learning outcomes of the course(s)

AH&B College has developed extensive student survival information (on the website downloads page) for all students in particular for students whom are enrolling offshore. The information gives the student an overview not only of AH&B College but Australia as a destination for study.

AH&B College has designated welfare officers to assist students with any issues they may have which could impede on their studies. The welfare officers are equipped with information on contact numbers etc.

All staff are provided with a copy of the critical incident policy and procedure which applies in a case of emergency to staff and students.

Specific Needs and Capabilities

• Reasonable adjustments can be made to ensure that the student is not presented with any artificial barriers to demonstrating achievement in the program of study. Reasonable adjustments may include the use of adaptive technology, educational support and/or alternative methods of assessment such as oral assessment. Assessors will note any specific adjustment made and this will also be recorded in the student’s file. Students are supported to achieve the required competency standards where it is within its ability, and where a student cannot be assisted s/he will be referred to an agency that can assist. Refer to AH & B College Reasonable Adjustment Policy & Procedure.

• Disabilities support. Students who require disability support services are referred to disability support services to determine the student’s needs and who will liaise with the trainer to ensure adjustments can be made to address the learner’s needs.

• Indigenous support. Aboriginal and Torres Strait Islander students will receive support as required.

• Multicultural support. Cultural and linguistically diverse students will receive support as required.

Student Survival to Life and study in Australia

All students can receive or access copies of the AH&B College student survival information in the prospective student information and on the website.

AH&B College will supply:

AH&B College offer orientation by appointment to accommodate students arriving late in Australia. A rescheduling fee may apply. AH&B College is aware of its obligations under the Privacy Act regarding student information etc.

Any events happening, for example accommodation on offer, items for sale or group events are written on the white boards as appropriate. Extra Student support material is available from administration. Community notices and public community service notices are also located in the Waverley Library (introduced at induction) in Bondi Junction (walking distance from the college).

Access to services in assisting students meeting course requirements

AH&B College offers students one on one tuition (for an additional fee), lectures, demonstrations; learner guides etc. as support to their studies and supervised study shifts. The academic intervention strategy is designed to assist students whom are falling behind. Educators are allocated students (in Vet courses) each academic period whom present in Stage 1 and 2 of the academic intervention strategy for additional assistance.

Students have access to a library with additional learner guides, information to assist with their activities etc. AH&B College has an arrangement with Waverley Library for student access, extra research, resources and student support services.

Welfare related support services

AH&B College has appointed welfare officers that are available to students at all times. Students may access Welfare Officers to discuss any matters they may need assistance with. See 6.5 below.

Students are encouraged to access the Waverley library for related local community and government support services on offer.

Occasionally, AH&B College will invite Waverley police to conduct a seminar on safety focussing on student safety on public transport etc.

Critical incident policy and procedure

All incidents must be recorded in the Critical Incident Register.

Key persons of AH&B College involved in the critical incident process are located within this policy.

A critical incident affecting the college is any event that has caused people to experience reactions that are beyond their normal emotional range. For example:

– a missing student/ friend/ family member

– severe verbal or psychological aggression

– a death or serious injury to themselves or other persons within their life.

– natural disaster

– domestic violence or physical and emotional abuse

– other non-life threatening incidents

Each of us has a personal emotional range within which we manage stressful situations.

Should a critical incident occur to any student or member of staff at AH&B College, it is vital that a process of support is initiated and carried out.

A critical incident may occur:

– at the College directly affecting the community at large. e.g. a critical accident on

the college premises during college hours.

– to students of the college, outside of college hours, affecting particular groups of

the community.

– bus or train accident on which a number of AH&B College students may be

travelling has an accident and serious injury or death may occur to a number

of students of AH&B College.

– to friends/acquaintances of members of AH&B College

– the death of a student or member of staff known to all or some of the

students.

Post Prevention Plan of Action

Stage 1 the Event or Accident

A report of any critical incident must be reported to the Principal, Study Coordinator and the First Aid Officer.

Issues of safety must be immediately addressed (using the college evacuation procedures where necessary e.g.: in the event of a fire).

The Principal needs to ascertain the facts, particularly when incidents occur away from college property. The Principal must be able to verify what was ‘reported to have happened’ (this will involve members who reported the incident and those involved)

Stage 2 Informing the College of a Critical Incident

The Principal, Study Coordinator and Unit Coordinators are informed. Appropriate steps to be taken are planned. (Functioning as the Critical Incident Team)

The Study Coordinator will inform the Principal.

Staff are informed by the Study Coordinator.

The Principal will inform the College (if required: administration with information necessary to contain the situation, for example directing media calls if necessary to the Principal).

College Counsellors or External Counsellors are contacted by the Principal.

Next of Kin of the victims, if appropriate, are contacted immediately and individually.

The Principal will address the college if appropriate.

All students are informed of counselling and assistance available to them.

It is most important to inform ALL Students of this assistance, as we can be certain of a social link that exists. For example, should a tragic accident occur to one of our Chinese students, this may have an impact on the other students in the Chinese community, for example the 2007 earthquake.

The Welfare Officers will inform the Principal who in turn will contact organisations and individuals for additional assistance if deemed necessary.

If needed ensure that staff have support and counselling.

Maintain a supportive, calm atmosphere, by maintaining normal procedures as far as possible.

The Principal will plan any response to the media if required.

Educators need to be conscious of not taking on roles which are not appropriate. Only staff that are trained as counsellors or external counsellors are to be consulted by the students. This is to protect the integrity of individual staff members and the students.

Stage 3: Follow Up

Ensure that external professionals are able to meet the needs of the college.

Inform students and or families of the event and support available to them.

Provide reading/support material to staff, students and families

Aim to get back to normal routine within a set time frame. Ensure that external professionals are able to meet the needs of the college.

Inform students and or families of the event and support available to them.

Provide reading/support material to staff, students and families

Aim to get back to normal routine within a set time frame.

In the Case of an Emergency these are the contact numbers to call.

Organisation	Contact Name	Phone Number
Emergency Services Police/fire/ ambulance		000 000
Local Hospital	St Vincent’s Hospital	02 8382 1111
State Emergency Services		132500
Poisons Information Centre		131126
Dept. Community Services		1800 000 164 132111
Kings Cross Traveller’s Clinic		9 358 3376
Local St Vincent’s de Paul Counselling		02 9568 0262
Bondi Junction Medical Centre		02 9291 9888
National Association of Loss & Grief	Sydney Telephone Support	0439 922 201

College Contacts

Principal	Sharon MacNay	0417 431 511
Assistant Principal	Audette Benson	02 9389 0771
Compliance Officer	Audette Benson	02 9389 0771
College Administrator	Aimie Gilbert	02 9389 0771
College Welfare Officers	Sharon MacNay	02 9389 0771
Business Unit Coordinator	Mathew Tziotis	02 9389 0771
English Unit Coordinator	Dana Orrock-Binningto	02 9389 0771
Hair Unit Coordinator	Bessie Hayek Anna Martin	02 9389 0771
Marketing & Communication Coordinator	Harry Sabti	02 9389 0771
English Educators	Dana Orrock-Binnington	02 9389 0771
First Aid Officer	Gamze Kandas	02 9389 0771

AH&B College enters all critical incidents in the Critical Incident Register and performs a follow up.

AH&B College point of contact for students

The following staff members are the appointed Welfare Officers. Students may access anyone of the welfare officers should they need any assistance with issues arising such as personal issues, accommodation, legal services, or anything to do with studying at AH&B College. You may access the Welfare Officers should you need to speak privately, have a counselling session, or need clarification on something.

Welfare Officers:

Sharon MacNay: Qualified Counsellor, principal

If for any reason you do not feel comfortable speaking to any of the appointed Welfare Officer, you may see an educator or your Student Representative Council.

AH&B College’s welfare officers ensure updated and available information is circulated amongst students.

Procedure for accessing a Welfare Officer:

Officers to access websites mentioned (Contact Organisations) to ensure currency of welfare information

Officers to implement reviewed material in the welfare officer file and instruct the administration team to update the student Survival Kit for current information.

The administrator will confirm with the Study Coordinator and version control the new Student Survival Kit and archive the old.

New Student Survival Kit must be put on the website – administrator to confirm

student’s information updated or memo’s put in their academic folder

Procedure for recording student support services:

If a student has received a support service such as counselling or a referral to an external mediator etc., the information must be recorded in the students Electronic File (Wisenet Journal)

If the student has made the welfare officer aware of keeping the counselling session private as to not have any other staff members know the student’s personal situation, the session must not be recorded.

However, the Study Coordinator must be notified of the student’s situation should the said Welfare Officer not be available so that the College may monitor the student’s future welfare.

Sufficient support personnel

AH&B College has sufficient designated contact officers for the number of students (capacity) enrolled. The college undertakes always have welfare officers available at any time for student’s needs. The Student Representative Council (SRC) may also support students.

AH&B College Student representative council

Student Representative Council Member Responsibilities:

Student Representative Council Meetings:

Staff awareness regarding AH&B College’s obligations under the ESOS framework

AH&B College makes staff aware during their orientation process about its obligation to international students under the ESOS Act and the ESOS Regulations. All staff gets a copy of the ESOS framework during their orientation as below and the corresponding policies and procedures manual.

Overseas student transfers

AH&B College assesses requests from students for a transfer between registered providers prior to the student completing six months of the principal course of study in accordance with its procedures. AH&B College will release students where the students request is accompanied by an enrolment offer from another Registered Training Organisation conditional upon the request not being a detriment to the student.

AH&B College will notify the student of their responsibility to contact Home Affairs regarding student visa’s as a new student visa may be required for changing courses. AH&B College supports the intent of the standard which recognises overseas students as consumers and supports them to exercise choice in their study options.

Enrolling students who have not completed 6 months of study

AH&B College will not knowingly enrol students wishing to transfer before they have completed 6 months of their principal course of study except where:

Procedure regarding student enrolment

AH&B College student transfer policy and procedure

The letter will state that the student should contact Home Affairs regarding their visa status and possible complications of changing provider in a different sector. For example, a change from a VET course to ELICOS would normally require a change of visa. AH&B College supports international students as consumers and respects their right to exercise their freedom of choice but will not willingly condone an action that may be detrimental to the student’s desired outcomes.

In release request, AH&B College consider what could be detrimental to the student.

Factors that may be considered to the student’s detriment, but which are considered in light of the student’s individual circumstances and a broader range of factors include:

Procedure for requesting a release letter:

Procedure for assessing a request for release:

Not granting a release letter

AH&B College will not grant a letter of release for the following reasons:

A letter is issued to the student explaining the reasons for not granting the release along with AH&B College’s complaints and appeals procedure for the student to access should they wish to do so.

The decision to refuse the transfer does not remove the student’s right to access AH&B College complaints and appeals process and procedures as further in Standard 8 of the National Code.

Information for visas can be found at www.homeaffairs.gov.au

Granting a release letter

AH&B College will grant a letter of release for the following reasons:

Once the student supplies a genuine letter of offer and the release request, the College may wish to speak to the student to re-confirm their intentions and discuss their exit from their current course. The student will receive a release letter. If the matter is urgent, the student may arrange for the new RTO provider to contact the College by email to facilitate a faster release.

Issuing a letter of release

AH&B College does not request payment for a release letter. AH&B College will always advise students to contact Home Affairs regarding any implications changing provider might have on their student visas.

Students will have to submit a request for a release with a letter of offer from another provider attached if the student wishes to transfer providers.

Written reasons regarding refusing a request for release

If in the rare case that AH&B College does not grant a student a letter of release, AH&B College will provide the student a written reason why.

The students are reminded that if they do not agree with the decision to refuse the request, the student may access the Complaints and Appeals Procedure.

Record keeping regarding transfers

AH&B College has record keeping processes which include: the students file; their electronic files in X: and the Student Database (Wisenet) which are backed up on a daily basis.

The following procedure is followed for record keeping regarding requests/acceptance of students intending to transfer providers.

Overseas student visa requirements

8.1 Policy and procedure regarding monitoring course progress and completion

https://internationaleducation.gov.au/Regulatory-Information/Education-Services-for-Overseas-Students-ESOS-Legislative-Framework/National-Code/nationalcodepartd/Pages/ExplanatoryguideD10.aspx

Course Progress

Students are required to attend college and complete their course within the expected duration as stated on their CoE. AH&B College, using guidance from the National Code, monitors the attendance of students in all courses. Students need to attend classes and lectures as per their timetable and individual course requirements to attain satisfactory academic progress throughout their course.

The college will implement the Academic Intervention Strategy should a student be deemed as not meeting satisfactory course progress.

Policy and defining a study period

AH&B College uses study periods to denote learning intervals.

AH&B College defines and measures one Study Period as being equal to three months.

AH&B College is proactive in notifying and counselling students who are at risk of failing to meet course progress requirements (see the ESOS Act).

At AH&B College all students’ academic progress is monitored, recorded and assessed each study period. For VET courses this happens in March, June, September and December. For ELICOS this happens in weeks 3 and 9, of the 12-week cycle. Academic Progress will be tracked via course reports generated and viewed on Wisenet. The Study Coordinator / Unit Coordinators will systematically check student’s progress when entering student results or when marking submitted tasks.

Students will be informed at induction, through posters, individual discipline inductions and regular reminders from their educator, as to the progress recommendations of each of the units of competency, and the time allocated (nominal hours) in which to complete their chosen course within the expected duration time. E.g. for Advanced Diploma in Leadership and Management this time is 2 years or 74 tuition weeks, 30 weeks are allocated as holiday time. (Holidays are as per time table)

All students have electronic files which capture all their assessment tasks, results, start and finish dates. (See Wisenet 9.3)

Wisenet Student Portal (for student access to their progress)

During induction students are informed as to the use of the Wisenet Student Portal. All students are sent their access name and password via their email. Using a remote or college computer, students simply access the College Website, click on the Wisenet Icon and this opens the student Portal.

Through the Student Portal students are able to see their results and progress throughout the course

they are studying at any time. Throughout the course and the regular educator progress checks, educators will encourage students to make use of this facility. If a student is at risk of falling behind they will either be notified in person, through the student portal, by post or email and may fall into Academic Intervention (see below for more details).

Process for assessing student academic progress reports using Student Database (Wisenet)

Academic Intervention Strategy Stage 1

Parties may include:

Student, Unit Coordinator, Educator, Study Coordinator

Academic Intervention Strategy Stage 2

Parties may include:

Student, Study Coordinator, Principal, Educator

Reporting course variations via PRISMS

AH&B College will only issue a new (extension of enrolment) CoE when the Study Coordinator is relatively certain that the student would require extra time above their current completion date of their CoE.

The course variation would be made following the PRISMS course variation screen

The following staff at AH&B College has permission to use PRISMS

Online learning

AH&B College delivers its qualification through face to face training. The students must attend 20 hours a week.

CRICOS course duration

AH&B College will not issue CoE’s with course durations greater than is listed on CRICOS expect in circumstances specified in 9.5 & 9.6. The Principal will seek permission from the registering body to change registered course duration. AH&B College will not advertise these courses unless the registering body has approved it.

Course durations at AH&B College:

Certificate III in Hairdressing	52 weeks 37 weeks tuition and 15 weeks break
Certificate IV in Hairdressing	26 weeks 20 weeks tuition and 6 weeks break
Diploma of Salon Management	39 weeks 30 weeks tuition and 9 weeks break
Certificate IV in Business	26 weeks 21 weeks tuition and 5 weeks break
Diploma of Business	52 weeks 37 weeks tuition and 15 weeks break
Advanced Diploma of Leadership & Management	104 weeks 74 weeks tuition and 30 weeks break
Certificate IV in Marketing and Communication	26 weeks 20 weeks tuition and 6 weeks break
Diploma of Marketing and Communication	52 weeks 37 weeks tuition and 15 weeks break
Advanced Diploma of Marketing and Communication	104 weeks 74 weeks tuition and 30 weeks break
General English Level 1 Beginner	14 weeks 12 weeks tuition and 2 weeks break
General English Level 1 Elementary	14 weeks 12 weeks tuition and 2 weeks break
General English Level 1 Pre Intermediate	14 weeks 12 weeks tuition and 2 weeks break
General English Level 1 Intermediate	14 weeks 12 weeks tuition and 2 weeks break
General English Level 1 Upper Intermediate	14 weeks 12 weeks tuition and 2 weeks break
Intensive English	14 weeks 12 weeks tuition and 2 weeks break

Receiving Academic Intervention Warning Letters and emails

AH&B College Intervention Warning letters are sent via post, emailed or given to students so that the College and student will have evidence that the student has been warned that they are falling behind and may be putting their visa and academic result at risk. The student will also receive emails and records are kept (student journals on Wisenet) to record interactions with staff where academic progress is discussed. Due to the nature of the documentation and the seriousness of a student not being able to prove acceptable academic progress, the student may receive a warning letter up to one week prior or one week after their course conclusion. Students are advised that should they receive any correspondence (letters/emails etc.), from AH&B College that they should always contact the College to discuss it with their educator or the Study Coordinator whether they have concluded their course or not.

Reasons for extending a student’s enrolment

AH&B College will only extend the duration of the student’s study where it is clear that the student will not complete the course within the expected duration as specified on the students CoE, as the result of:

Monitoring Course Progress

AH&B College Policy on Monitoring, Recording and assessing student’s academic progress

AH&B College is proactive in notifying and counselling students who are at risk of failing to meet course progress requirements. Under the ESOS Act, AH&B College notifies the Secretary of DET through PRISMS of students whom have breached the course progress requirements.

At AH&B College all students’ academic progress is monitored, recorded and assessed every study period (2 months). The Unit Coordinators will systematically check student’s progress every time when entering student results after marking their workbooks, tests or assessments.

Students will be informed at Induction, as to the progress recommendations of each of the units of competency, and the time allocated in which to complete their chosen course within the expected duration time. E.g. for Certificate III in Hairdressing this time is 12 months or 37 college weeks, 20 hours a week. This information is given to student prior to enrolment in the prospective student information.

At the end of every study period the Unit Coordinators assess student progress using Wisenet to ascertain appropriate student progress through the course they are studying.

Students who are deemed falling behind are counselled according to relevant intervention strategy stages. All students’ have access to their progress at all times through the Wisenet Student Portal. (Students are informed how to access the Wisenet Student Portal during induction and may get help and “password” reminders from administration)

Students who are falling behind will enter the Academic Intervention Procedure (see above).

If a student is at risk of not making satisfactory course progress, the Unit Coordinator will establish a support program which may include one or more of the following:

Satisfactory course progress for Courses

Requirements for achieving satisfactory course progress

AH&B College will use the tables below as a guide when monitoring, assessing and reviewing course progress for the Courses which are on its scope. VET student’s course progress is checked at the end of every study period (2 months), for that study period. ELICOS student’s course progress is checked in weeks 3 and 9. VET Students have to complete 50% of their Unit of Competencies to avoid going into Academic Review. ELICOS Students have to have 80% attendance to avoid Attendance Intervention.

Defined unsatisfactory course progress

AH&B College defines unsatisfactory course progress as when the student has fallen below 50% of demonstrated competency at the conclusion of one study period.

Assessing satisfactory course progress

AH&B College will assess course progress for all its courses on scope every2 months for the last 2 months (study periods are 2 months). AH&B College Unit Coordinators will update each student’s electronic file and assess progress using Wisenet and the appropriate Academic Tracking Record. An Assessment will be made using the table below, taking all theory and practical work into consideration. Once student’s reports have been assessed, the Academic Intervention Strategy will be implemented accordingly if necessary.

Intervention

AH&B College has implemented an intervention strategy consisting of two stages. (Stage 1 and 2 as discussed in point 9 Course Completion in this document).

If the same student is behind in the two consecutive study periods, they will be classed in Stage 2. Stage 2 is where a student is issued with a letter of intent to cancel their enrolment. The student is given the letter with a copy of the complaints and appeals procedure

Determining failure to meet course progress requirements

A student would be deemed to have failed to meet course progress requirements if they have not improved their progress over one study period (a three-month period) measured by the guide below. AH&B College must implement its academic intervention strategy if the student falls below 50% for the units attempted in AH&B College’s study period.

Students are advised that unsatisfactory course progress in two consecutive study periods for their course could lead to the student being reported to Home Affairs and cancellation of his or her visa, depending on the outcome of any appeals process.

Notifying students

A written letter will be issued to the student and/or forwarded to their supplied address, email address. The College will try various ways of contacting them (phone, email, post). Once a student is reported on, the College will create a course variation in PRISMS that the student failed to maintain course progress which may lead to a visa cancellation.

Assessing course progress

AH&B College assess course progress as above policy mentioned at the end of each study period which is every 2 months. Reports are generated through Wisenet, discussed and assessed and students are informed as soon as practicable. Students on deferral may be sent by post, (if necessary), their intervention letter. AH&B College policy is that student will not be granted deferral should they be in intervention; however, it is possible to fall in intervention when the student returns. This is done to help the student not fall behind because of an absence. AH&B College sees intervention as a positive reinforcement for students to focus on their studies.

This table sets out the requirements for students to complete their studies within the specified allocated weeks, and achieving satisfactory course progress. Student’s, course guides, timetables and assessment plans issued at induction (or at the beginning of each UOC as applicable, will give them tasks for each unit of competency they would need to complete in order to qualify for the AQF qualification at the end of the course.

Course progress table for Certificate III in Hairdressing SHB30416

37 weeks’ tuition + 15 weeks’ holiday= 52 weeks

Unit Code	Unit Title	Hours Duration (Approx.)
Units	Key: Core Unit = C Elective Unit = E
Fundamentals 180 hrs 9 weeks	BSBSUS201	Participate in environmentally sustainable work practices C	10
SHBXCCS001	Conduct salon financial transactions C	10
SHBXCCS002	Provide salon services to clients C	10
SHBHBAS001	Provide shampoo and basin services C	10
SHBHIND001	Maintain and organize tools, equipment and work areas C	10
	SHBHTRI001	Identify and treat hair and scalp conditions C	10
SHBHIND003	Develop and expand a client base C	10
SHBXWHS001	Apply safe hygiene, health and work practices C	10
SHBXIND002	Communicate as part of a salon team C	10
SHBXIND001	Comply with organisational requirements within a personal services environment C	20
SHBHBAS002	Provide head, neck and shoulder massage for relaxation E	20
SHBHIND002	Research and use hairdressing industry information E	20
SHBXCCS004	Recommend products and services E	10
Hair Design 100 hrs 5 weeks	SHBHDES002	Braid Hair	50
SHBHDES003	Create finished hair designs	50
SHBHDES004	Create classic long hair up-styles E	50
Straightening 40 hrs 2 weeks	SHBHREF002	Straighten and relax hair with chemical treatments C	40
Colour 220 hrs 11 weeks	SHBHCLS002	Colour and lighten hair C	80
SHBHCLS003	Provide full and partial head highlighting treatments C	60
SHBHCLS004	Neutralise unwanted colours and tones C	40
SHBHCLS005	Provide on scalp full head and retouch bleach treatments C	40
Cutting 200 hrs 10 weeks	SHBHCUT001	Design haircut structures C	20
SHBHCUT002	Create one length or solid haircut structures C	20
SHBHCUT003	Create graduated haircut structures C	20
SHBHCUT004	Create layered haircut structures C	20
SHBHCUT005	Cut hair using over-comb techniques C	20
SHBHCUT007	Create combined traditional and classic men’s haircut structures E	50
SHBHCUT006	Create combined haircut structures E	50

Course progress table for Certificate IV in Hairdressing SHB40216

20 weeks’ tuition + 6 weeks’ holiday= 26 weeks

Unit Code	Unit Title Key: Core Unit = C Elective Unit = E	Hours (Duration) (Approx.)
SHBHTLS001	Provide technical leadership to hairdressing teams C	40
SHBHTLS002	Research and use hairdressing trends to advance creative work C	40
SHBHCLS006	Solve complex colour problems E	40
SHBHCLS007	Enhance hair designs using creative colouring and lightening techniques E	60
SHBHDES004	Create classic long hair up-styles E	30
SHBHDES006	Design and style long hair creatively E	30
BSBMKG413	Promote products and services E	40
SHBHTRI003	Develop and apply scalp treatment therapies E	30
SISXIND005	Coordinate work teams or groups E	30
BSBWOR502	Lead and manage team effectiveness E	30
BSBINN301	Promote innovation in a team environment E	30

Course progress table for Diploma of Salon Management SHB50216

30 weeks’ tuition + 9 weeks’ holiday= 39 weeks

Unit Code	Unit Title Key: Core Units = C Elective Units = E	Nominal Hours
BSBSUS501	Develop workplace policy and procedures for sustainability C	60
SHBXPSM001	Lead teams in a personal services environment C	60
SHBXPSM002	Manage treatment services and sales delivery C	60
SHBXPSM003	Promote a personal services business C	60
BSBHRM404	Review human resource functions C	70
SHBXWHS002	Provide a safe work environment C	70
BSBHRM506	Manage recruitment selection and induction processes C	60
BSBMGT401	Show leadership in the workplace E	40
BSBMGT502	Manage people performance E	60
BSBSMB403	Market the small business E	60

Course progress table for Certificate IV in Business BSB40215

21 weeks’ tuition + 5 weeks’ holiday = 26 weeks

Field	UOC Code	Unit of Competency Name	Nominated Hours
Business management & Administration	BSBMGT401	Show leadership in the workplace	40
BSBWOR404	Develop work priorities	40
BSBLDR403	Lead team effectiveness	40
BSBWHS401	Implement and monitor WHS policies, procedures and programs to meet legislative requirements	60
Project management & Professional development	BSBWRT401	Write complex documents	40
BSBADM405	Organise meetings	40
BSBCMM401	Make a presentation	40
Marketing & Customer service	BSBMKG413	Promote products and services	40
BSBCUS402	Address customer needs	40
SIRXCCS304	Coordinate interaction with customers	40

Course progress table for Diploma of Business BSB50215

37 weeks’ tuition + 15 weeks’ holiday = 52 weeks

Field of study	UOC Code	Unit of Competency Name	Nominated Hours
Marketing & Advertising	BSBMKG501	Identify and evaluate marketing opportunities	60
BSBMKG507	Interpret market trends and developments	60
BSBADV503	Coordinate advertising research	40
BSBMKG514	Implement and monitor marketing activities	60
Business Administration	BSBADM502	Manage meetings	40
BSBHRM506	Manage recruitment, selection and induction processes	60
Project Management & Professional Development	BSBPMG522	Undertake project work	60
BSBWOR501	Manage personal work priorities and professional development	40

Course progress table for Advanced Diploma of Leadership & Management BSB61015

Volume of learning for this course approximately 2400 hours.

74 weeks’ tuition + 30 weeks’ holiday = 104 weeks

UOC Code	Unit of Competency Name	Nominated Hours
	BSBINN601	Lead and manage organisational change	120
BSBMGT605	Provide leadership across the organisation	120
BSBFIM601	Manage finances	120
BSBMGT617	Develop and implement a business plan	120
BSBMGT616	Develop and implement strategic plans	120
BSBINM601	Manage knowledge and information	140
	BSBMGT608	Manage innovation and continuous improvement	120
BSBDIV601	Develop and implement diversity policy	120
BSBDES602	Research global design trends	120
BSBCOM602	Develop and create compliance requirements	140
BSBMGT619	Identify and implement business innovation	120
PSPGEN067	Establish and maintain strategic networks	120

Course progress table for Certificate IV in Marketing & Communication BSB42415

37 weeks’ tuition + 15 weeks’ holiday = 52 weeks

Field	UOC Code	Unit of Competency Name	Nominated Hours
Marketing Communication	BSBCRT401	Articulate, present and debate ideas	80
BSBMGT407	Apply digital solutions to work processes	80
BSBMKG417	Apply marketing communication across a convergent industry	60
BSBMKG418	Develop and apply knowledge of marketing communication industry	80
Market Analysis	BSBMKG408	Conduct market research	60
BSBMKG401	Profile the market	60
BSBMKG419	Analyse consumer behaviour	60
Marketing activities & implementation	BSBMKG409	Design direct response offers	60
BSBPUB403	Develop public relations documents	60
BSBMKG410	Test direct marketing activities	60
BSBCMM401	Make a presentation	40
BSBMKG413	Promote products and services	40

Course progress table for Diploma of Marketing & Communication BSB51415

37 weeks’ tuition + 15 weeks’ holiday = 52 weeks

Field of study	UOC Code	Unit of Competency Name	Nominated Hours
Marketing Communication	BSBMKG523	Design and develop an integrated marketing communication plan	80
BSBMKG510	Plan e-marketing communications	60
BSBMKG527	Plan social media engagement	60
Projects	BSBPMG522	Undertake project work	60
Marketing Research and Analysis	BSBMKG507	Interpret market trends and developments	60
BSBMKG506	Plan market research	60
BSBMKG515	Conduct a marketing audit	60
Marketing Activities & Implementation	BSBMKG501	Identify and evaluate marketing opportunities	60
BSBMKG502	Establish and adjust the marketing mix	60
BSBMKG514	Implement and monitor marketing activities	60
BSBFIM501	Manage budgets and financial plans	60
BSBMKG508	Plan direct marketing activities	60

Course progress table for Advanced Diploma of Marketing & Communication BSB61315

74 weeks’ tuition + 30 weeks’ holiday = 104 weeks

Field of study	UOC Code	Unit of Competency Name	Nominated Hours
Marketing & Communication (Advertising)	BSBADV602	Develop an advertising campaign	120
BSBMGT616	Develop and implement strategic plans	120
BSBMKG609	Develop a marketing plan	140
BSBMKG603	Manage the marketing process	120
BSBMKG607	Manage market research	120
BSBMKG608	Develop organisational marketing objectives	120
Marketing Management	BSBINM601	Manage knowledge and information	140
BSBMGT605	Provide leadership across the organisation	120
Global Positioning and Strategic Planning	BSBMKG605	Evaluate international marketing opportunities	180
BSBCRT501	Originate and develop concepts	120
BSBDES602	Research Global Design Trends	120
BSBRSK501	Manage Risk	120

Course progress table for General English Courses

Field of Study	Level	Outcomes benchmark	Nominated approximate allotted weeks
General English Communicative focus*	Level 1 Beginner Course	Writing: IELTS equivalent Band 3 **	12 weeks 20 hrs per week
Reading: IELTS equivalent Band 3 **
Listening: IELTS equivalent Band 3 **
Speaking: IELTS equivalent Band 3 **
Level 2 Elementary Course	Writing: IELTS equivalent Band 4 **	12 weeks 20 hrs per week
Reading: IELTS equivalent Band 4 **
Listening: IELTS equivalent Band 4 **
Speaking: IELTS equivalent Band 4 **
General English Vocational & Educational Autonomy focus*	Level 3 Pre-intermediate Course	Writing: IELTS equivalent Band 4 – 5 **	12 weeks 20 hrs per week
Reading: IELTS equivalent Band 4 – 5 **
Listening: IELTS equivalent Band 4 – 5 **
Speaking: IELTS equivalent Band 4 – 5 **
Level 4 Intermediate Course	Writing: IELTS equivalent Band 5 – 6 **	12 weeks 20 hrs per week
Reading: IELTS equivalent Band 5 – 6 **
Listening: IELTS equivalent Band 5 – 6 **
Speaking: IELTS equivalent Band 5 – 6 **
General	Level 5	Writing: IELTS equivalent Band 6+ **	12 weeks
English Educational & Vocational advancement focus*	Upper Intermediate Course	Reading: IELTS equivalent Band 6+ **	20 hrs per week
Listening: IELTS equivalent Band 6+ **
Speaking: IELTS equivalent Band 6+ **
			1-60 weeks

Intervention strategy

Available to students: International / Local Student Handbook

Available to staff: Policies and procedures manual X: Staff folder

Activation and extraordinary activation

Intervention strategy is activated if a student has not achieved academic performance by the table above in 50% of the estimated course work in the allocated cluster or Unit of competency. AH&B College’s current intervention strategy may be activated before the 50% mark or at any time if the student is deemed to be at extraordinary risk.

For example:

A student has been studying the Diploma of Business and has been at the College for 12 weeks and has completed BSBMKG501B and the work book for BSBMKG507A, the student has therefore not met the requirement in a study period where the student was expected to complete at least 4 Units of study approximately. The student would be subjected at this stage to Stage 1 of the intervention strategy.

Assisting

Strategies used by AH&B College to assist students meeting course progress

Contacting

Students are informed at all stages of academic intervention via face to face meetings (if possible) with corresponding Unit Coordinator.

The Unit Coordinator will contact the students as soon as possible to inform them they are in intervention and the necessary tasks that must be done to avoid being in intervention again at the next study period academic performance check.

The students may be contacted via phone, email, post or in person.

Monitoring Procedure

Assessing Procedure

See Standard 9 Academic Intervention Strategy.

When Intervention fails & Extraordinary activation

If the Intervention Stage 1 warning letter does not induce a positive change in student academic progress Academic Intervention Stage 2 may have to be activated. Although all efforts will be made to encourage the student to attend extra classes and to get help with their work, if the student refuses to attend or refuses to attempt the work they will be deemed to be an extraordinary risk and the Academic Intervention Stage 2 may be activated. This activation is considered extraordinary because it may fall at any time within the study period.

Re-Assessment Policies, Procedures and Re-Assessment Fees

Business and Marketing courses

When attempting written Unit Comprehension Activity Assessments students are encouraged to read the details of the assessment and make a valid effort to meet requirements (i.e. appropriate word count and/or format). They are allowed one (1) attempt at achieving the required demonstration of competency/comprehension. If students do not achieve a pass in one attempt they will be required to re-sit the assessment and may be required to pay a Re-Assessment Fee of Fifty Dollars ($50) to administration before making the second attempt. Should students still not achieve a pass you will be required to re-enrol for that unit (extra fees may apply). A student is always able to appeal assessment decisions and outcomes.

Students are required to complete workbooks in the process of their course. The workbooks are used to contribute to competency determination and are assessed each week. Absenteeism for prolonged periods (over one week) will mean that your workbook will be empty and will require marking at another time and will have to be re-assessed. Should the student fail to make efforts to catch-up the following week (the College is open from 8:00 am till 8:00 pm Monday – Wednesday, 8:00 – 5:00pm Monday – Friday), the student will be required to apply to have their workbook re-assessed. Re-assessment of workbooks has a fee of $25.

General English courses

When attempting written assessments students are encouraged to read the details of the assessment and make a valid effort to meet requirements (i.e. appropriate grammar, sentence syntax, vocabulary and identification of key language features etc.) They are allowed one (1) attempt at achieving the required demonstration of competency/comprehension. If students do not achieve desired outcome they will have the opportunity to appeal and ask that more consideration be applied to their course work. Students wishing to re sit a test or exam a pass may be required to pay a Re-Assessment Fee of $50 to administration before making the second attempt. Student is always able to appeal assessment decisions and outcomes.

SHB30416 Certificate III in Hairdressing:

When attempting computer or written exam you will be allowed two attempts at achieving the pass mark of 75%. If the student does not achieve a pass in two attempts the student will be required to re-sit the exam and may be required to pay a Re-Assessment Fee of Fifty Dollars ($50) to administration before making your third attempt. Should students not achieve a pass they will be required to re-enrol for that unit (extra fees may apply). Students are advised to study more before attempting the assessment again. A student is always able to appeal assessment decisions and outcomes.

Students are required to complete workbooks and do client services & practical activities in the process of their course. The workbooks, client service and practical activity documentation are all used to contribute to competency determination and are assessed each week. Absenteeism for prolonged periods (over one week) will mean that your workbooks, client service and practical activity documentation will be empty and will require marking at another time and will have to be re-assessed. Should the student fail to make efforts to catch-up the following week (the College is open from 8:00 am till 8:00 pm Monday – Wednesday, 8:00 – 5:00pm Monday – Friday), the student will be required to apply to have their workbooks, client service and practical activity documentation re-assessed. Re-assessment of workbooks, client service and practical activity documentation has a fee of $25.

SHB40216 Certificate IV in Hairdressing:

When attempting written exam students are allowed one attempt at achieving the required pass mark of 75%. If students not achieve a pass in one attempt they will be required to re-sit the exam and may be required to pay a Re-Assessment Fee of $50 to administration before making the second attempt. Should students still not achieve a pass you will be required to re-enrol for that unit (extra fees may apply). Student is always able to appeal assessment decisions and outcomes.

Diploma of Salon Management SHB50216:

When attempting written exams students will be allowed one attempt and two attempts for computer exams; at achieving the required pass mark of 75%. If students do not achieve a pass in these attempts they will be required to re-sit the exam and may be required to pay a Re-Assessment Fee of $50 to administration before making your second attempt. Should students still not achieve a pass they will be required to re-enrol for that unit (extra fees may apply). A student is always able to appeal assessment decisions and outcomes.

Recording Procedure

Implementing the intervention strategy

AH&B College implements its intervention strategy if students have not completed at least 50% of the unit’s / course work in the study period of 2 months. AH&B College intervention strategy has been developed in consultation with the National Code Explanatory Guide, and to assist students meeting expected CoE completion dates.

Receiving Intervention Strategy Warning letters/emails

AH&B College Intervention Warning letters are sent via post, email or given to students so that the College and student will have evidence that the student has been warned that they are falling behind and may be putting their visa and academic result at risk. The student will also receive emails and records are kept (student journals on Wisenet) to record interactions with staff where academic progress is discussed. Due to the nature of the documentation and the seriousness of a student not being able to prove acceptable academic progress, the student may receive a warning letter up to one week prior or one week after their course conclusion. Students are advised that should they receive any correspondence (letters/emails etc.), from AH&B College that they should always contact the College to discuss it with their educator or the Study Coordinator whether they have concluded their course or not.

Reporting students for not meeting satisfactory course progress

AH&B College will, when it has followed its intervention strategy procedure, report students who have not met the requirement in the 2nd consecutive study period. (When the student has fallen into Stage 2 of the Academic Intervention Strategy)

Students are informed in their letter that the complaints and appeals process is available to them and should they wish to access it, they have 20 working days in which to do so.

Reporting to DET through PRISMS

Should a student choose not to access AH&B College ’s complaints and appeals process, withdraw from the process or the process was completed and resulted in a decision that supports AH&B College, AH&B College will report on the students Conformation of Enrolment notifying the Secretary of DET that the student has failed to meet satisfactory course progress as soon as practicable via PRISMS.

DET – Home Affairs Course Progress Policy and procedure guidelines

https://internationaleducation.gov.au/Regulatory-Information/Education-Services-for-Overseas-Students-ESOS-Legislative-Framework/National-Code/nationalcodepartd/Pages/ExplanatoryguideD10.aspx#5

https://internationaleducation.gov.au/Regulatory-Information/Education-Services-for-Overseas-Students-ESOS-Legislative-Framework/National-Code/nationalcodepartd/Documents/DEEWR-DIAC%20Course%20Progress%20Policy.pdf

Monitoring Attendance

Course Progress & Attendance for VET Courses

Students are required to attend college and complete their course within the expected duration as stated on their CoE. AH&B College has implemented the DET-DHA Course Progress Policy and Procedures for CRICOS Providers of VET Courses. Students need to attend classes and lectures as per their timetable and individual course requirements to attain satisfactory academic progress throughout their course.

The college will implement the Academic Intervention Strategy should a student be deemed as not meeting satisfactory course progress.

Course Progress & Attendance for ELICOS

For English Courses:

AH&B College record attendance and require a minimum attendance of 80%, but may decide not to report a student for breaching 80% if:

The college will implement an Academic/Attendance Intervention Strategy should a student be deemed as not meeting satisfactory course progress due to a drop in attendance.

The student’s workbooks and student lists are used to monitor attendance and contact hours. When a student falls behind in attendance and subsequent work, they will receive a warning.

Attendance is monitored every week, evaluated every 6 weeks and at the end of the academic study period in concert with academic progress.

Students will be able to appeal attendance reporting through the Complaints and Appeals mechanism see Chapter 8.

Policy on attendance monitoring for ELICOS

AH&B College systematically monitor ELICOS student’s attendance on a weekly basis. AH&B College is proactive in notifying and counselling students relating to attendance. . requirements for achieving satisfactory attendance, which at a minimum, requires overseas students to attend at least 80 per cent of the scheduled course contact hours;

System

Student attendance is recorded on the student lists and absences are recorded on Wisenet in the student journal. Students are advised of their timetable when they apply and on Induction day. The ELICOS educator updates Wisenet after the placement test has been sat. Educators are rostered as per course requirements and attendance shifts. Your educator will know which students he or she will be attending to well in advance. This system has been designed to foster good relationships and communication between students and staff.

Monitoring and Intervention

AH&B College requires students to attend at a minimum 80% attendance for the Course for which the student is enrolled. The student list/attendance system will capture student’s daily attendance and formulate weekly reports that an Administrator will upload to Wisenet. AH&B College monitors attendance weekly for a minimum attendance of 80% per week. Students are strongly encouraged to attend 20 hours per week. The ELICOS Co-ordinator or Study Coordinator will make the assessment in relation to AH&B College policies and procedures regarding attendance (20 hours = 100% attendance and 16 hours = 80% attendance) students achieving less than 80% attendance will be subject to the following actions being taken:

Stage 1	Student has not achieved the minimum attendance requirement of 80% at the time of the attendance check/audit for the 1st time for the course for which the student is enrolled for. (Current course)
Attendance Enforcement Officer will contact the student and issue the student with a written warning.
The written warning will be saved for future reference
Stage 2	Student has not achieved the minimum attendance requirement of 80% for the second time (6 weeks)
The ELICOS Co-ordinator or the Study Coordinator will issue the student with the ‘Intent to report the breach’ to the Secretary of DET via PRISMS The student is given a copy of the complaints and appeals procedure

Complaints and Appeals

AH&B College will not report a student for breaching attendance requirements if their academic progress is above satisfactory and the student is consistent in at least attending 70% of the course hours for the course for which the student is enrolled for.

AH&B College will use any of the following contact methods to contact the student:

Recording Attendance

AH&B College records attendance using the following equipment, systems and methods

ELICOS Student allocated Study Shift which is recorded on the Student List (ROLL)

Students enrolled in ELICOS will be allocated their Study shifts at induction after placement. Students may elect to change or make-up some study shifts, conditional on availability and individual student progress academic/attendance progress – the student lists act as a roll for the educator to know which class students are attending and follow up with the ELICOS co-ordinator should the student not attend an allocated shift. The student lists are monitored, scanned and uploaded to x: drive (server).

Example:

Study Shifts for Elementary:

Monday – Tuesday 8.00 am – 4.30 pm (Monday and Tuesday = 4 Shifts)

Wednesday 8.00 am – 1:30 (1 Shift)

Lunch & Breaks

Students whom are attending a double shift will have an hour lunch+ breaks subtracted for each double shift they attend.

AH&B College attendance information available to students

Contacting and counselling students

AH&B College monitors, records and assesses student attendance weekly. Should a student not have contacted the College, and have not attended for 5 consecutive days, the College will attempt to contact the student. The student would be required to come to the college. If the student responds informing the College they have been sick/unwell they must present a medical certificate at the next available practicable time, to register an away shift (this shift is not included in student course hours).

The College administration logs attendance communication on Wisenet database. Students will be advised via email if they have not made attendance for that week and a request will be made that they student needs to talk to one of the Welfare Officers.

Assessing attendance

AH&B College may decide not to report the student for breaching the 80 % attendance requirement where:

Reporting students for not meeting the attendance requirement to DET

AH&B College will inform students that have not met the attendance requirement in writing of its intent to cancel their enrolment. The written notification will include the non-compliance information. All written notifications of intent to report is accompanied by a copy of the Complaints and Appeals Procedure, should students wish to access it they have 20 working days. AH&B College will notify DET via PRISMS should the student not access the complaints and appeals process, withdraw from the process or the process results in a decision supporting the College.

Assessing Medical Certificates

Attendance Intervention Strategy

Educators monitor, assess and record student attendance on a weekly basis. Weekly assessments are made to determine and identify any students who are failing to meet attendance requirements. All students who have failed to meet the minimum requirements will be contacted and may be subject to the Attendance Intervention Strategy. All Academic/ Attendance Intervention Strategy stages will be evidenced by signed letters and evidenced as of being served to the student.

Attendance Intervention Strategy Stages and corresponding notifications

When a student is identified as not meeting attendance requirements for the 6-week period, the ELICOS Coordinator or Study Coordinator will issue the student with a written warning. This letter shows that the student may really be at risk and they must improve their attendance pattern in order to not fall into attendance intervention again. The written warning also warns the student that should they not improve their attendance, it alerts the student that breaching attendance requirements may lead to reporting.

If a student is identified as not meeting attendance requirements for the second time, the ELICOS Coordinator or Study Coordinator will issue the student with Intent to Report to the Secretary of DET through PRISMS. This letter will be signed by the Study Coordinator. The letter will be accompanied with a copy of AH&B College’s Complaints and Appeals Procedure. The letter informs the student of the College’s intent to report the student’s lack of attendance to the Secretary of DET through PRISMS. This also warns the student that this may affect their Visa status and that they should contact Home Affairs if they have any questions. The student is also told that they have 20 working days to access the Complaints and Appeals process and if the student chooses not to access the complaints and appeals processes within the 20 working day period, withdraw from the process, or the process is completed and results in a decision supporting AH&B College – AH&B College will notify the Secretary of DET through PRISMS.

Course Credit Recognition of Prior Learning (RPL) & Recognition of Current Competency

The purpose of this policy is to detail AH&B policy toward granting recognition of prior learning.

Granting Course Credit/ RPL/ RCC

Recognition

AH&B College will recognise prior learning and qualifications of students/learners and apply them to the competency being delivered with the aim of reducing the training time and the duplication of training/assessments needed. This should be requested in writing prior to course commencement. If the RPL is granted which reduces the overseas student’s course length,

AH&B College will inform the overseas student of the reduced course duration and issue a Confirmation of Enrolment (eCoE) for the reduced duration of the course.

Any such change will be reported in PRISMS.

Prospective students will be made aware of the RPL and recognition policy and process prior to enrolment in to the program via the marketing material – print and/or online – and via the student application form completed for enrolment. All applications must be made formally and in writing via the completion of appropriate forms and discussion with the Academic Manager. Written evidence must be provided to support any such claim for it to be considered.

The granting of such competency must be consistent with the overarching values of AH&B College such as fairness, equality, rigour and equality of opportunity. AH&B College will ensure the decision to assess RPL maintains the integrity of the qualification and complies with the requirements of the educational framework of the course.

Students of AH&B College must have recourse to a robust and wellorganised system of application/appeal in the event that they wish to have prioAH&B College’s Procedure for Recognizing other RTO’s AQF Qualifications

RPL / RCC

Students who believe they already have the skills and knowledge required to demonstrate competency can request RPL/ RCC by completing the form titled Request for Recognition of Prior Learning). Students must provide valid, sufficient, current and authentic evidence to demonstrate competency. The assessor may require the student to undergo a challenge test. The cost for RPL is to be covered by the student.

Where RPL is granted to international students the College will notify Home Affairs and provide, where possible, meaningful learning activities for the student for the resulting change of the course duration ensuring a full-time course load. Granting RPL will result in the student’s visa being adjusted to reflect full time study.

The Course Credit RPL/ RCC application form including the results are stored on the students file. (Personal and electronic) learning acknowledged and receive competency towards a course they are studying at AH&B College. The procedural framework (described in detail in Procedure – Recognition of Prior Learning (RPL) V2) ensures that a consistent, valid, fair, reliable, flexible and efficient method of seeking recognition of prior learning is available to students regardless of how or where the knowledge and skills have been gained. In all cases, records will be kept of applications, evidence and outcomes and retain the written record of acceptance for two years after the overseas student ceases to be an accepted student. This will include records of communications with students and all details regarding any appeals made

Course length

If AH&B College grants the student course credit before the student’s visa is granted, AH&B College will reflect the grant on the students CoE. (For example, if a student is granted course credit upon completing Salon fundamentals at another RTO, the student CoE would state the student would only require 10 months to complete the Certificate III in Hairdressing, as Salon Fundamentals is allocated 2 months. The student’s visa would be granted then with a reflection on course credit. The student is required to sign their report where course credit had been requested and granted.

If AH&B College grants the student course credit after the visa is granted, AH&B College will inform PRISMS and report the change in course load as soon as practicable.

Deferring, Suspending or Cancelling the Student’s Enrolment

https://internationaleducation.gov.au/Regulatory-Information/Documents/National%20Code%202018%20Factsheets/Standard%209.pdf

Assessment of an application to defer (suspend) studies

AH&B College can only defer or temporarily suspend a student’s enrolment on the grounds of compassionate and compelling circumstances or misbehaviour by the student.

Applying for deferral/suspension of studies:

Assessing:

Approving:

Recording:

All information will be entered on the Student Database and all correspondence scanned and saved in the student’s electronic file.

Administration will update the students CoE by creating a Student Course Variation.

AH&B College will document evidence regarding granting and non-grants of deferral/suspension requests. This includes:

The following three outcomes could reflect on a student’s enrolment (CoE)

Grounds for deferral/suspension

Grounds for granting the student deferral from their studies:

Bereavement

Other compelling reasons that AH&B College might consider

Disciplinary procedures including General misconduct resulting in suspension or expulsion

*General misconduct / breaching code of behaviour could lead to a study cancellation

Students are expected to respect other students, staff and property so that learning and teaching can take place freely, safely and without impediment due to the misconduct of others.

General misconduct is where a student:

(including cheating & plagiarism)
ollege documents or records
ollege, or otherwise acts in an improper manner.

AH&B College will initiate the student’s suspension on the grounds of student misbehaviour / general misconduct which the student is informed in the prospective student information on the document student behaviour and grounds for suspension and expulsion.

*AH&B College will report all criminal acts committed by its students to the relevant authorities.

The following examples indicate the kinds of behaviour which constitute student misconduct. They are for illustrative purposes and are not intended to be exhaustive. Student misconduct occurs when a student

ollege ;
ollege or interferes with the freedom of other people to pursue their studies, carry out their functions or participate in the life of AH&B College;
ollege;
ollege, or on AH&B College premises or other premises to which the student has access as a student of AH&B College;
ollege including Academic misconduct;
ollege or breaches any of AH&B College’s rules;
ollege, or any other person while the student is engaged in study or other activity as an AH&B College student, because of race, ethnic or national origin, sex, marital status, sexual preference, disability, age, political conviction, religious belief or for any other reason;
ollege, including the theft of intellectual property;
ollege premises while acting as an AH&B College student, in a manner which is illegal or which is or will be detrimental to the rights or property of others;
ollege or for which AH&B College is responsible; or

Penalties for general misconduct

Penalties imposed will take into account the nature and the extent of the misconduct. AH&B College will use its judgment in what disciplinary action will be taken for a breach, it may include exclusion from AH&B College. If the student admits to the alleged misconduct, the Principal may impose one or both of the following:

The Principal may with impose the penalty of permanent exclusion from AH&B College in the case of physical or verbal abuse of students or staff of AH&B College, repeated or severe misconduct, or in the case of criminal acts.

Suspension

The timeframe for suspension depends on the incident(s) and is up to the discretion of the Principal. The College reserves the right to suspend students. The procedure for suspension is as follows:

Step 1: A meeting will be held with the student in question and a verbal warning will be given to the student along with updated records in the student electronic files.

Step 2: A written warning will be presented to the student and details documented in the student files.

Step 3: The student will be given a written letter documenting their suspension details and reasons for doing so. Details are documented in the student file. No refunds will be given. The written letter is also accompanied by a copy of the complaints and appeals procedure. The student has 20 working days in which to access it.

Expulsion Policy and procedure

The College reserves the right to expel students for not abiding by the College Code of Practice or any of the points stated in the Suspension policy. This process will occur only after the suspension policy has been put in practice, when applicable expulsion may be implemented instead of suspension depending on the severity of the breach. See below for details:

Step 1: A meeting will be held with the student in question and a written warning will be given to the student along with updated records in the student files. The written warning will be presented to the student and details documented in the student file

Step 2: The student will be given a written letter documenting their expulsion details and reasons for doing so. Details are documented in the student file.

Step 3: If the student has proceeded through the suspension process (as per above) and continues to not abide by College rules and regulations then the College reserves the right to cease delivery & assessment of the course and expel the student from College premises on a permanent basis. Notification of this outcome will be delivered to the student in writing and apply only after the student has proceeded through the suspension process. No refunds will be given. The student has the right to access the complaints and appeals process. All correspondence relating to the suspension is scanned and saved in Wisenet Student Database and/or the students electronic file on the X Drive. Administration will notify the Secretary of DET of the student’s suspension through PRISMS.

Informing students / government departments of deferring/suspending a student’s enrolment

AH&B College will inform the student that the deferral/suspension may impact on their student visas. They should access the Home Affairs website or ring Home Affairs on 131 881 regarding visa. AH&B College will, as soon as practicable, notify the Secretary of DET via PRISMS, as required under the ESOS Act, of any change on the students CoE as a result of a deferral /suspension or cancellation.

AH&B College initiates a suspension/cancellation

AH&B College will inform the student of its intention to suspend or cancel the student’s enrolment where the suspension or cancellation is not initiated by the student and notify the student that he or she has 20 working days to access AH&B College’s internal complaints and appeals process. If the student accesses AH&B College’s internal complaints and appeals process, the suspension or cancelation of student’s enrolment under this standard cannot take effect until the internal process is completed, unless extenuating circumstances relating to the welfare of the student apply.

AH&B College will inform the student of its intention to notify DET regarding suspending or cancelling the student’s enrolment. AH&B College will at this time give the student of the Complaints and Appeals Procedure should they wish to access it.

During the internal complaints and appeals process, AH&B College will not inform DET via PRISMS, and maintain the student’s enrolment and be forthcoming with tuition.

Should the student access the external complaints and appeals mediator, AH&B College does not have to wait for this process to complete before notifying DET of the student’s enrolment status.

Extenuating Circumstances

All extenuating reasons must be supported by appropriate evidence

Complaints and Appeals

AH&B College complaints and appeals processes are independent, easily and immediately accessible and inexpensive for the parties involved.

AH&B College notifies students and staff in the policies and procedures manual and the student handbook of its policies and procedures regarding complaints. This complaints and appeals process also forms an integral part of induction (for both students and staff). Please note that the external complaints and appeals entity is a different body if you’re a local or international student.

7.1 Complaints and Appeals

The purpose of this policy and procedure is to outline AH&B College’s approach to managing dissatisfaction, formal complaints and appeals of students, clients, staff and other members of the community. It provides a transparent approach for all complaints and appeals to be addressed in a fair, efficient and confidential manner.

The policy also ensures that AH&B College students, staff and other key stakeholders are aware of the nature and extent of the policy on complaints and appeals and their respective responsibilities with it.

This policy and procedure ensures compliance with Standard 6 of the Standards, as well as compliance with the of the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2018, Standard 8 and the ESOS framework

AH&B College respond to all substantiated complaints and appeals against decisions made by us in a constructive and timely manner of 10 working days, from the date the complaint was formally lodged.

AH&B College will not charge the student for the internal procedure. Minimal cost may apply for the external body accessible for the complaints and appeals. AH&B College’s complaints and appeals process, whether internal or external, gives the student time to formally present their case. Students may be accompanied by a support person. The internal procedure is at no cost to the student.

AH&B College maintains a written record of each formal complaint and you will be provided with a written statement of the appeal outcome including the reasons for the decision. (Formal complaints need to be submitted in writing).

In situations where an independent mediator is required this person will be independent to the complaint and appeal. They will be qualified and experienced in the particular area of the complaint and appeal and, depending on the nature of the complaint and appeal, they may include:

Under the National Code, if at any time a student feels the need to access our complaints and appeals process at AH&B College the procedure will be as follows:

7.2 Accessing the Internal Complaints and Appeals procedure and Lodging a Formal Complaint/Appeal:

7.3 Assessing and responding to the internal complaint:

If a student chooses to access AH&B College’s complaints and appeals processes as per this standard AH&B College must maintain the student’s enrolment while the complaints and appeals process is ongoing. The student has access to the College from the time they have lodged their complaint up to 20 working days after. AH&B College will maintain the student’s enrolment whilst and until the complaints and appeals process has completed. This means that AH&B College will not notify the DET (Department of Education and Training) through PRISMS of the decision until the process has completed and results in the College reporting the student.

If the decision supports the College, the DET will be notified of a deferment, suspension or cancellation of a student enrolment if necessary. If so, the student will 28 days in which to leave Australia, or show Home Affairs a new CoE, or provide Home Affairs with evidence that he or she has accessed an external appeals process.

AH&B College will continue providing students learning opportunities whilst the complaints and appeals process is ongoing, as not to disadvantage the student if the appeals process favours the student.

If you are not satisfied with the way the complaint and/or appeal were handled by the AH&B College once the internal procedure has completed, you should feel free to take it to an outside agency such as:

Department of Fair Trading

NSW Fair Trading

60 Station Street

Parramatta NSW 2150

Safe Work NSW

contact@safework.nsw.gov.au

13 10 50

Anti-discrimination Board

Level 7/10 Valentine Avenue, Parramatta NSW

Phone (02) 9268 5544

adbcontact@justice.nsw.gov.au

National Training Complaints Hotline

https://www.education.gov.au/NTCH

Phone: 13 38 73 – Please select option 4

7.6 Procedure regarding accessing the external complaints and appeals process

7.6.1 (Local Students) Independent body for external complaints and appeals – should only be accessed once an internal method has completed

Department of Fair Trading

Head office
NSW Fair Trading
60 Station Street
Parramatta NSW 2150

http://www.fairtrading.nsw.gov.au/

Should an outcome not be reached in the internal complaints and appeals process the student/complainant will be given the opportunity to access an independent body (Fair Trading) to handle the complaint further. The student/ complainant will be told this and advised that this will be at minimal cost to the student/ complainant.

Fair Trading is independent of AH&B College: to comply with this Fair Trading:

7.6.2 Steps to lodge an external compliant:

Fair Trading’s Procedures for students wishing to access external appeals:

Once the student has accessed the internal complaint and appeal process and is unhappy with the outcome, the student must lodge appeals via email and are required to complete the revised appeals form which includes payment details. The appeals form is available through the web-site or from the college. http://www.fairtrading.nsw.gov.au/

https://www.cas.fairtrading.nsw.gov.au/icms-public/complaint/registration/newComplaint.sjsp?complaintType=general

7.6.3 External complaints and appeals outcome:

7.7 Procedure regarding accessing the external complaints and appeals process

7.7.1 (International Students) Things you should know about complaining to the Overseas Students Ombudsman (OSO):

*please note that the internal complaints procedure is no longer compulsory to have been accessed before contacting the OSO

International Student Ombudsman

http://www.ombudsman.gov.au/making-a-complaint/overseas-students

Suite 2, level 22 580 George Street, Sydney NSW 2000

1300 362 072

7.8 Make a complaint Online

You can make your complaint online by using their online complaint form.

7.9 External complaints and appeals outcome:

7.10 Decision

Once the student/ complainant has accessed an external appeals and the outcome is in the student’s favour, AH&B College must implement any decision immediately and/or corrective and preventative action and advise the complainant of the outcome. AH&B College will update the students or staff files to record the outcome, and any subsequent actions

Staff capability, educational resources and premises

AH&B College has adapted best practice management structure with the division of management systems into:

AH&B College holds management meetings where the above systems are discussed; continuous improvement pathways and outcomes are planned and implemented. Relevant personnel attending these meeting may include:

Included in these meetings is a report by attending departments (discussed at the meeting as required), new business arising and risk management.

AH&B College’s management team never loses focus on its core business of providing premium quality training and assessment across all courses offered on its scope. This is due to the Management Systems team’s regular participation at the EDS meetings.

Risk Management and Identification

Risk management policy

AH&B College is committed to the ongoing identification, analysis and management of all risks to AH&B College staff, students and stakeholders within the ongoing training and assessment services of AH&B College.

Risk management identification procedures

Internal Audits

Internal Audit policy

The Principal shall ensure that the Unit Coordinators perform an internal audit (at least annually) and that the audit is conversant with the policy and procedures for conducting internal audits across any of the college qualifications and its policies and procedures. The Principal will ensure that all internal audits conducted by AH&B College is against the Standards for Registered Training Organisations and the National Code. The audit may be against legislation, a policy or a standard. AH&B College has also engaged the services of external auditors to act as consultants. Judy Duffy and Annie Featherstone are involved with AH&B College regarding internal audits and opportunities for improvements.

The Principal shall ensure that all internal audits conducted by AH&B College staff are completed with a full report on non-compliance issues and that following the receipt of such a report the next management meeting shall feature the report as an item of business with developmental recommendation designed to remedy any non-compliance.

The Principal and Study Coordinator shall review all non-compliance issues following all internal audits.

Internal Audit procedure

AH&B College is committed to establish documented partnering or sub contract agreements that establish the extent of mutually agreed conditions for training and assessment and providing all due diligence to monitor their performance and progress on a regular basis. Presently AH&B College delivers and assesses all courses on scope on the AH&B College premises, and currently have no agreement with third parties to deliver and assess on its behalf.

Records Management Policy

AH&B College is committed to implementing best practice in its records management practices and systems. All staff employed by AH&B College will be required to apply themselves to the following written procedures and safeguard confidential and personal information according to the Privacy and Protection of Personal Information Act.

compliance with The Standards for RTOs are current and scanned to computer for risk management

Student Records Management Policy

AH&B College Records Management is AVETMISS compliant. AH&B College uses Wisenet to record student information including student personal information, fees, timetables etc.

VET Data use and Statement

The VET Data Use Statement is a statement acknowledged by a person submitting data on behalf of a RTO who provides VET Data to an organisation. By acknowledging the VET Data Use Statement and RTO Declaration and Understanding, the RTO is indicating awareness that information submitted by the RTO is complete and accurate and may be used for the purposes listed. AH&B College is conversant with the statement and compliant in its duties when submitting data and statement.

Financial Management

Financial Management Policy

AH&B College is committed to the application of sound financial management practices in the operation of its training and assessment services. AH&B College has designated the financial controller, Accounts and administration to undertake all day-to-day financial management responsibilities under the direct supervision of the Principal.

The payment of all fees and charges are receipted and dated at the time of payment. Accurate records of individual students’ full or part payment of fees are maintained and secured. Students may choose to pay their fees on a part-payment basis to the College over an agreed specified time frame. These payment plans are optional and are negotiated for each individual student, upon enrolment. This payment plan is well suited for domestic and/or international students. International student fees are also protected by the Overseas Student Tuition Protection Scheme (TPS).

International Students need to note that any school aged dependants accompanying them to Australia will be required to pay full fees if they are enrolled in either a government or non-government College.

Student Fee Protection/ Tuition Protection Scheme

As well as offering students the peace of mind of a payment plan, and to protect the interests of students, AH&B College (and its students), is covered by the new Australian Government Tuition Protection Service (TPS) designed to establish a universal, single-layer tuition protection scheme. The TPS streamlines placement and refund processes for students, establishes more representative governance and ensure greater accountability back to government.

The ESOS Act and ESOS Regulations

The provision of education and training services to International students in Australia is regulated by the Department of Education (DET) through the Education Services for International Student Act 2000 and associated legislation. The purpose of the legislation is to protect the interests of people coming to Australia on student visas, by providing tuition and financial assurance and by ensuring a nationally consistent approach to provider registration. The legislation also seeks to ensure the integrity of the industry through visa-related reporting requirements.

Overseas Student Tuition Protection Scheme – The Objective of the Scheme

The objective of the Overseas Students Tuition Protection Scheme (TPS) is to ensure that international students displaced from any course conducted by an TPS member due to the member’s inability are efficiently relocated in a comparable course with another member or other approved providers. The college receiving the displaced student will make no additional tuition charge for the portion of the previous course for which full payment has been received by the member provider who is no longer able to continue that course. The new provider is entitled to charge the normal tuition fee for any portion of a course not previously paid for by the International student. If no member of the scheme offers a suitable comparable course, the TPS will make the necessary financial and administrative arrangements to commission or obtain access to an appropriate course for the specified purpose of offering these students a placement. These courses may be delivered by a member of the scheme, or may be delivered by another registered provider commissioned by the TPS for that purpose.

Version/Document Control

The AH&B College version control procedures for managing materials include:

Principal

Staff and classrooms

AH&B College has suitably qualified or experienced staff with respect to the functions they perform for students. The educational resources of the College support the delivery of courses to students. The premises of Suite 12, Level 1 are fitted out for the Delivery and Assessment

– Room 1.1- Hairdressing and Salon Management

– Room 1.2- Business

– Room 1.3- Marketing and Communication

– Room 1.2- Advanced Diploma of Leadership and Management, Advanced Diploma of Marketing

and Communication and Salon Management

– Room 1.7, 1.8, 1.9- English

The college prides itself on having low student to educator ratios so that students receive maximum attention and assistance from educators.

Adequate staffing and resources policies on recruitment and induction of staff

Trainers must have the minimum trainer qualifications stated in the training package documents and as required by ASQA. This means Certificate IV in Training and Assessment TAE40110, plus relevant hairdressing or business management qualifications and experience.

Educators not holding the TAE40110 or equivalent, are required to co-deliver and assess as per the Organisational Chart. Staff will be required by AH&B College to obtain this qualification after their three-month probation period. AH&B College requires hairdressing educators to attend a minimum of two Matrix lectures regarding Colour products and manufacturer’s instructions, (either onsite or at the Matrix location).

In accordance with packages SHB, BSB, ELICOS and Standards for RTOs, all educators are required to have currency relevant to the skills and knowledge that they will be teaching.

On recruitment, trainers and assessors must present original qualifications and evidence of recent industry experience in the areas being trained. The college reserves the right to validate the authenticity of such documents as required. A copy of the original documents will be kept on staff files.

During demonstrations and lectures, staff member should engage in assistance from another staff member should the participants in the lesson be more than RTO Regulator recommendations (i.e. 14 for hairdressing classes) but not exceeding room capacity.

Staff Recruitment and Induction

The following procedures will be adopted to recruit staff to AH&B College:

Professional Development

The College is committed to its staff remaining up-to-date with current trends in the Industry and in training and assessment. Staff is encouraged to identify their training needs and to negotiate arrangements for addressing these needs. They may include:

Staff Recruitment

The College will only employ staff that has suitable and relevant qualifications that enable the said staff to provide students with the optimum or best possible education. Verification of résumés and qualifications will be done if needed via contacting references/issuing bodies to verify the authenticity of the documents. The Principal will verify accordingly and document:

Staff responsibilities include:

Learning Support

The learning support strategies used by trainers at AH&B College include:

Students with learning difficulties beyond our areas of expertise are referred to external specialist agencies.

Conduct of Assessment

Please see The Standards for RTO manual.

Assessment is conducted in accordance with The Standards for RTO. Assessment is competency based against the standards outlined in the units of competency in the SHB National Hairdressing & BSB07 Business Training Package qualifications; and ELICOS Key Opinion Leaders. It includes:

Assessment is conducted in vocational education areas including AH&B College student salon and involves the collection of sufficient evidence to demonstrate competence. This may include:

Assessment methods may include:

AH&B College Assessments principles

All AH&B College assessments are Flexible, Valid, Reliable and Fair:

Flexible: able to move with the needs of the trainee.	Student needs are identified in the AH&B College induction process and the extensive enrolment application process Evaluation Sheets are handed out on a regular basis to ensure the student’s needs are met
Valid: relates to the trainee and the work being assessed.	Students are made aware at the beginning of their course what the formative and summative assessments for each unit of competency is (The Student Database captures all required assessments) The educator hands out course outlines to the students in the induction process. All educators are to participate in assessment validation, Assessors are to sign completed workbooks at all times
Reliable: current and relevant.	Through AH&B College’s mapping process, all resources are mapped with their relative course package. Resources are selected in consultation with industry and validated regularly.
Fair: is assessing information or skills presented by the trainer/assessor.	Information/ skills are assessed with a Language, Literacy and Numeracy level required by the workplace If assistance is required, the Study Coordinator is equipped with alternative forms of assessment and will make every effort to assist the students

All assessments incorporate the needs of all people, such as;

The purpose of assessment validation is to:

Assessment validation strategies that AH&B College implements include:

Assessment Validation Strategies

Resources

AH&B College supply students with the following resources:

The College maintains authentic workplace environments for student use including a hairdressing workplace environment, an office workplace environment and dedicated lecture rooms. Facilities and equipment are set-up, checked and maintained regularly to ensure effective and efficient operation.

Staff are responsible for:

Staff Records

The College reserves the right to verify qualifications presented by prospective staff by checking with issuing body and/or contacting referees nominated by the applicant. Individual staff files are kept on the X Drive. These contain records and/or copies of:

Relocation

AH&B College will notify ASQA and the students enrolled with AH&B College of any intention to relocate premises at least 20 working days before the relocation

AH&B College will notify current students studying and students whom have been granted student visas but have not yet commenced the course.

College Location

AH&B College is located in Bondi Junction in a bustling dining and shopping precinct – minutes from Bondi Beach, in the city of Sydney, New South Wales.

The College is maintained as an authentic vocational workplace environment with facilities and equipment set up to ensure effective and efficient operation along with lecture rooms for more formal study.

Regular public transport services link AH&B College with the city of Sydney, offering all the attractions of a capital city. Sydney City is approximately 4km from the College by train or bus and the College is a short walk from Bondi Junction railway and bus station. There is ample student accommodation in the area and many other international colleges are located in Bondi Junction. The College has created a student survival guide to help you with life in Australia. We also highly recommend the Study in Australia website (www.studyinaustralia.gov.au).

English Language

Our courses are conducted in English by qualified and experienced trainers who have years of experience in Business , Hairdressing, Marketing and teaching English. If English is not your first language you need to provide certified evidence of your English language proficiency at IELTS level or equivalent required for that course.

The Australian Government has an extensive network of Education and Training Counsellors, Australian Educations Centres and Education Advisers around the world providing reliable and impartial advice on study opportunities in Australia. For further information see www.studyinaustralia.gov.au

Changes to Registered Providers’ Ownership or Management

AH&B College will be proactive in informing ASQA of prospective ownership or management changes. ASQA and students will be notified at least 20 working days before any relocation. The Principal carries this responsibility. AH&B College recognises that changing location would require a formal application and inspection of suitability of premises.

AH&B College will advise ASQA in writing of:

AH&B College must provide ASQA with information:

AH&B College will provide the designated authority with information on the new owner or high managerial agent for the purpose of making an assessment under the ESOS Act with regard to the fit and proper test.

Where the change of ownership does not result in a new legal entity, any new owners or managers will be subject to the fit and proper test required under the ESOS Act.

The fit and proper test is designed to identify any past behaviour of a provider or its associates which may impact on its suitability to be registered to provide education and training to overseas students. The ESOS Act has been amended to allow for ASQA to apply the fit and proper test at any point in AH&B College’s registration.

Proposed changes to the registered duration of a course

The Principal will apply to the registering body regarding any possible changes to approved course duration. The Principal will wait for the approval from the registering body before implementing or advertising any changes made.

The Following procedure will apply:

Orientation/Induction to the Course

Students must attend orientation: it is compulsory

Before paying and commencing a course at the AH&B College, you will have had the following information explained to you. This information will then be clarified to you during your Induction process. This vital information is available on our website:

Your stay in Australia;

Accommodation, finances and further study;
Requirements to receive a qualification;
Certificates issued on successful completion of the course;
How your skills, knowledge and attitudes will be assessed;
Recognition of prior learning (RPL) or recognition of current competency (RRC);
How you can appeal if you don’t agree with your assessment outcome;
How you can place a complaint or appeal if you are not satisfied with any part of the course or training;
How you can get extra help with your learning;
Emergency evacuation procedures;
Your obligations as a student at our College including academic performance requirements.
Course timetable;
Course content;
*Each course has a course guide; please see a member of staff if you have not received a copy.

Teaching Methods

Our teaching methods include face-to-face instruction, learner guides; Educator Teaching Plans; supervised study; DVD’s and lectures to small groups of students and one-to-one individual support, attention and assistance. All instructions are in English.

The Hairdressing section of the College is set-up as an authentic hairdressing workplace with industry standard facilities. This provides plenty of opportunity and ample space for you to practice and develop skills in hairdressing.

For all students we have quiet study areas and the breakout room where students may conduct simulated business meetings or coaching simulations.

Learner Support

The Principal and our educators are available to discuss and support you with any concerns you may have during your studies with us; we have Welfare Officers on site. Feel free to talk to them about your adjustment to student life and study in Australia and any other problems that may be affecting your studies. They will advise or refer you appropriately. AH&B College have designated Welfare Officers whom you may contact regarding any support you may need in completing your course or other issues you may have.

Facilities and Equipment

As well as comfortable teaching spaces, AH&B College maintains authentic workplace environments. Facilities and equipment are set up, checked and maintained regularly to ensure effective and efficient operation.

Students have access to necessary instructional and assessment facilities, materials and equipment. Training facilities include:

Adequate acoustics, ventilation and lighting;
Amenities for coffee and lunch breaks;
Toilet facilities;
Accessible references and resources;
Reference books.

Students are responsible for:

allowed)

Morning/Afternoon Tea and Lunch Break Facilities

A kitchen is located next to the female restroom facilities on both levels. Please keep this room clean and tidy. Tap water can be accessed by students but other appliances are for staff members only.

Evaluation

As part of our continuous improvement procedures you will be asked to complete a Unit/Course Evaluation survey. This is your opportunity to provide us with feedback on the course, the educators and assessors, the course administration, the training facilities, the training activities, resources and materials and the assessment procedures. Your comments enable us to make sure that your expectations are being met and to improve our services.

Hairdressing Student Assessments: Assessment and evaluation for hairdressing students, will not take place for the day unless the student is ready and has the required paperwork and has completed all of the practical activities on their Practical work sheet in their academic progress folder. Closed toe shoes are to be worn at all times in the college.

Uniform

Hairdressing students: You are to wear protective aprons when attending the College. No revealing or midriff tops are to be worn as this is in breach of WHS laws in Australia. Neat tidy clothes should be worn at all times. It is at the discretion of the college whether to send you home if you are deemed to be dressed inappropriately. You must at all times wear closed toed shoes on the College premises.

All other students: You are to wear good casual clothing. You are required to be clean and your clothes are expected to be clean. Clothes that are too revealing or too casual (i.e. beach or trade-work clothes) are unacceptable for studying a course in view of vocational networking expectations. It is at the discretion of the college whether to send you home if you are deemed to be dressed inappropriately

Student support services

Students will receive a Student Handbook in the prospective student information, before their commencement with AH&B College. The information in the kit includes:

Student support services www.studyinaustralia.com.au
Legal services available
Emergency and health services
Facilities and resources
Complaints and appeals processes and procedures
Student visa information relevant to academic progress
Waverley Library

AH&B College will provide the opportunity for students to participate in services or provide access to services designed to assist students in meeting course requirements and maintaining course progress. AH&B College will provide the opportunity for students to access welfare related support services to assist with issues that may arise during their study, including course progress and accommodation issues.

AH&B College has a documented Critical Incident Policy and Procedures that covers actions that need to be taken in the event of a critical incident, required follow-up to the incident and records of the incident and action taken. The designated members of staff that are assigned Welfare Officer roles are:

Sharon MacNay

This officer has up to date details of support services.

Fees and Charges

Fees may change during the student’s course

Fees Schedule

CERTIFICATE III	HAIRDRESSING	SHB30416	Please contact the College for current fees
CERTIFICATE IV	HAIRDRESSING	SHB40216	Please contact the College for current fees
DIPLOMA	SALON MANAGEMENT	SHB50216	Please contact the College for current fees
CERTIFICATE IV	BUSINESS	BSB40215	Please contact the College for current fees
DIPLOMA	BUSINESS	BSB50215	Please contact the College for current fees
ADVANCED DIPLOMA	LEADERSHIP & MANAGEMENT	BSB61015	Please contact the College for current fees
CERTIFICATE IV	MARKETING AND COMMUNICATION	BSB42415	Please contact the College for current fees
DIPLOMA	MARKETING AND COMMUNICATION	BSB52215	Please contact the College for current fees
ADVANCED DIPLOMA	MARKETING AND COMMUNICATION	BSB61315	Please contact the College for current fees
GENERAL ENGLISH	ELICOS	ENGLISH	Please contact the College for current fees

INTENSIVE ENGLISH	ELICOS	ENGLISH	Please contact the College for current fees

The payment of all fees and charges is receipted and dated at the time of payment. Records of fees receipted and dated are maintained and secured in a safe location.

Please note that any school-aged dependants accompanying you to Australia will be required to pay full fees if they are enrolled in either a government or non-government College.

AH&B College offer all students the option of entering into a payment plan, this gives each student the opportunity to pay their fees according to a budget and lifestyles.

Tuition and any resources will be withheld should fees not be paid on time. No workbooks or resources will be given to anyone who has outstanding fees.

For non-payment of fees, AH&B College will notify students with its intent to cancel their enrolment.

For fees not paid on time, a late fee at the discretion of the College may apply.

Additional Costs

OSHC – Overseas Student Health Cover (Allianz).

Australia has a special system of health cover for international students in Australia. This is called Overseas Student Health Cover (OSHC) and it covers most medical expenses, most prescription drugs, the cost of hospital care and emergency ambulance transport. All international students must show evidence that they have health insurance cover before a visa can be issued. You are required to have this for the duration of your student visa in Australia. Norwegian students are exempt from the (OSHC) requirements. Swedish students, who are studying under CSN International who have obtained insurance through CSN, are also exempt from the OHSC requirements. An indication of OSHC cost for a single person for a year with Allianz please go to https://allianzassistancehealth.com.au/en/

Resources can be purchased at any time from the College please see your Unit Coordinator should you wish to purchase any additional learning or practical materials

Please note AH&B College website contains a document called additional fees and charges that may apply

Educator Delivery and Assessment Services

Educator Qualifications

AH&B College trainers have the relevant qualifications required by the Department of Education. These include:

Qualifications, skills, knowledge and experience in the relevant fields

Qualifications in training and assessment;

Experience in the industry/workplace.

Student Recruitment

Recruitment to AH&B College is carried out in an ethical and responsible manner in accordance with Access and Equity principles. All enquiries for participation are provided with the College Prospective Student Information. Access to the courses is open to all applicants, subject to payment of fees and the extent to which the course outcomes and pre-requisites match the needs of the student. Enrolment is on-going where places are available according to the Student Register.

Enrolment Procedure for Domestic Students:

Enrolment Procedure for International Students:

Student Orientation/Induction

On commencement of study at the College students are welcomed by a staff member. Students are to pay the Enrolment fee and Material fee for the course they are commencing, attend an induction presentation (group or 1 on 1 depending on student intake numbers) made familiar with the facilities, shown the student handbook, induction checklist, and provided with the following information:

In addition, International students are provided with information on:

General Information

Certain changes to student’s enrolment;
Any breach by the student of a student visa condition relating to unsatisfactory academic performance.

Education Delivery System

AH&B College offers training in the SHB- Hairdressing and Beauty Services Training Package, BSB- Business ServicesTraining Package & the ELICOS Standards.

To receive a qualification in either of the Training Packages, you must demonstrate competence in all of the Core and Elective units of competency:

To receive a Statement of Attainment in either of the National Training Packages, you must demonstrate competence in a minimum of one unit of competency.

17.1 Assessment Curriculum

Business

Students are to attend lectures and participate in learning and group activities. Student’s active participation in activities and notes taken during lectures and activities are scrutinised and help to assess competence. Assessments are holistic and summative to more faithfully represent real life business experiences and to help the student demonstrate competence without having to worry about everything coming down to one exam at the end of each unit. Students are assessed as competent when they have successfully satisfied the assessment criteria as per the AQF assessment guidelines. (These are more clearly stated in the AH&B College Business Assessment cover sheet)

Marketing and Communication

Management

General English

Students are required to attend lectures and participate in learning and group activities. Student’s active participation in activities and notes taken during lectures and activities, class tests and workbooks are scrutinised and help to assess competence level. Assessments/ tests are holistic and summative to more faithfully represent real life communicative language proficiency outcomes and indicative benchmarks and to help the student demonstrate competence without having to worry about everything coming down to one exam at the end of each study period.

Hairdressing

Students are to complete a unit of competency workbook before they can sit the computer/written assessments. The workbooks for Certificate III in Hairdressing need to be marked and signed by the educator before the student can book in for the computer assessment.

The student is to notify an Educator of intent to do a theory exam using the Computer. Students can sit written assessments (optional), supervised in the lecture area. When the student has completed the exam, the computer will notify them of their achievement. A not yet competent result will require the student to do more study and then sit the assessment again (See Point 9 and 10). Once the student has reached a competent verdict, the results are entered and the student can progress to the next stage of their course. Skilled assessments will be performed in the college, in the presence of a qualified assessor. Once all units of competency have been achieved the student applies for an AQF Qualification.

Certificate IV in Hairdressing and the Diploma of Hairdressing Salon Management use various assessment techniques including written, computer and skills assessments through-out the course.

Issuing Qualifications

AH&B College issues qualifications and Statements of Attainment that meet the requirements of the AQF and the Training Package qualifications on our scope of registration. The national provider number and CRICOS code for the AH&B College is indicated on our qualifications.

During the conduct of the course students’ assessment outcomes are entered into the Wisenet Student Database. On successful completion of all assessment tasks the assessment records are collated and the appropriate credential is issued.

Where a student does not complete the entire course of study a Statement of Attainment is issued for successful completion of individual units of competency provided the students fees are up to date and the student has progressed through the course utilising paid for resources. Should the student progress through without paying adequate fees, the statement of attainment will reflect paid for tuition? The units of competency that have been achieved are identified on the certificate by the national code and title. The qualification/Statement of Attainment issued uses the national provider number for AH&B College.

The student’s records remain confidential and student work is archived for 6 months and student certificates are archived in an off-site venue for 30 years. AH&B College archives the necessary documents in order to re issue a qualification or statement of attainment for 30 years.

Qualification procedure

The SHB- Hairdressing and Beauty Services Training Package, BSB- Business Services Training package & the General English Training package

A Statement of Attainment in any of these qualifications can be issued if you complete only some of these units of competency.

Further information regarding Training Packages can be accessed at www.training.gov.au

Students with learning difficulties beyond our areas of expertise are referred to external specialist agencies.

Assessments are conducted in a simulated workplace and involve the collection of sufficient evidence to demonstrate your competencies.

You are provided with self-assessment checklists and records of competencies for each unit of competency. We encourage you to check the development of your skills and knowledge and indicate to your educator when you are ready for assessment. The outcomes of assessment are Competent or Not Yet Competent. If you are assessed as Not Yet Competent, you can request a re-assessment.

During the course your individual assessment records/results are electronically stored accompanied with personalized student identifiers.

Assessment Appeals

If you are dissatisfied with a Not Yet Competent decision for an assessment task/s you can appeal the decision. This involves speaking to the assessor to request a review of the evidence. The assessor may require you to provide further evidence. You have five days in which to access the assessment appeals process.

If you are still dissatisfied with a Not Yet Competent decision, the Principal may organise for an external and independent assessor to review the evidence. If you are found “Not Yet Competent” in a unit of competency you may re-sit that unit of competency again (extra tuition fees may apply).

Legislation

The Acts

AH&B College is bound by and operates within the following legislative and regulatory requirements:

Work Health and Safety Act 2011

Workers Compensation Act 1987

Workplace Injury Management and Workers Compensation Act 1998

Anti-Discrimination Act 1977

Standards for Registered Training Organisations 2015

Education Services for International Students Act (ESOS) 2000

ESOS Regulations 2001

National Code of Practice for Providers of Education and Training to Overseas Students 2018

Commonwealth VET Act, 2010

Privacy and Personal Information Protection Act 1998

Data Provision Requirements 2012

Hairdressing Act 2003

Acts and legislation relating to Equal Opportunity

Certain legislation can be accessed without permission; other legislation requires written permission.

Copies of these can be accessed online at any time (www.legislation.nsw.gov.au).

NSW Work Health and Safety Act 2012 and Work Cover NSW

AH&B College guarantees to meet its duty of care to staff, students and visitors by providing a healthy and safe environment in which to work and study.

In case of fire, staff and students are to make their way to the nearest exit and meet on the corner of Spring St and Newland St (The Commonwealth Bank).

No Smoking is allowed in any area of the College. If you wish to smoke you must leave the premises. Smoking is only permitted in designated area in Bondi Junction.

Smoking during business hours is not considered appropriate practice for professionals in Business or Education Sectors.

A first aid kit is located in suite 12 & 13.

First aid staff are responsible for:

Ensuring the prevention of injury and disease to themselves, their fellow workers, students in our courses and visitors to our College;
Identifying and reporting to the Principal any possible hazards from equipment, facilities and the environment;
Advising on and supervising the safe and healthy work practices of students in our courses.

Anti-Discrimination Act 2007

The College is committed to providing a fair and equitable workplace and College for its staff, students and visitors. Any discrimination, harassment, victimization, bullying and racial vilification of staff, students or visitors because of their sex, pregnancy, race, colour, nationality, ethnic or ethno-religious background, marital status, physical, intellectual, psychiatric disability, sexuality or age will not be tolerated.

AH&B College are responsible for:

ensuring non-discriminatory behaviour at all times and providing equal opportunities to all students in our courses
actively discouraging any discriminatory behaviour, harassment, victimization, bullying and racial vilification of students in our courses
reporting any discriminatory behaviour or harassment to the Principal.

Privacy and Personal Information Protection Act 1998

AH&B College complies with the Privacy and Personal Information Protection Act 1998 which provides guidance on the collection, storage, use and disclosure of personal information. AH&B College will not disclose information about staff or students to anyone outside the college without gaining their written consent. Student records are confidential and available to the student only and on request. Records of enrolment, assessment outcomes and qualifications issued are kept accurate, up to date and secure. Records available to enrolled students are records of enrolment details, learning support, any intervention letters etc.

AH&B College is obliged to provide information on enrolled international students, personal details and academic achievements to Home Affairs/DET via PRISMS.

AH&B College will ensure that, except as required under the standards of Registered Training Organisations or by Law, information about a client is not disclosed to a third party without the written consent of the client. Under certain legislation, information can be accessed without permission. Under other circumstances written permission is required.

Transfer of Record

In the unforeseen event of AH&B College’s closure, ASQA will be advised in writing and instruction taken from them as to procedures for transfer of the RTO records. Upon the implementation of ASQA’s student records repository AH&B College will purchase the required software and comply with the requirements for transfer of student records.

Privacy Notice and student Declaration

Under the Data Provision Requirements 2012, AH&B College is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER). This privacy statement is included and to be signed in the induction documents and is signed at the same time as the learning contract.

Access and Equity

AH&B College provides equal access to training delivery and assessment services for all students. Where possible, we conduct flexible training to meet specific needs of individual students.

AH&B College reception is located on the first floor via one flight of stairs. There is wheelchair access via a lift to the first and second floor if required.

Student enrolment documentation requires students to self-assess their English language capabilities and to indicate any special needs for the course. (Language literacy and numeracy)

The learning support strategies used by trainers at AH&B College include:

Pre-teaching industry specific terminology
Demonstrating procedures
Providing opportunities for ‘hands-on’ experience and practice (i.e. Student Salon)
Ensuring individual support and advice to students
Encouraging students to work at their own pace
Where necessary inviting students to record training session on an audio-tape/MP3 recorder
Providing written learning material and illustrations to reinforce the learning

Students with learning difficulties beyond our areas of expertise are referred to external specialist agencies.

Recruitment to AH&B College is carried out in an ethical manner in accordance with Access and Equity principles

Staff are responsible for:

– Recognising the cultural diversity of students

Ensuring equal treatment of students
Encouraging full participation and assisting all students to achieve course outcomes

Providing equal access to resources
Referring students with specific learning problems to appropriate agencies, notifying management when becoming aware of a student’s needs

Our Code of Practice outlines the ethical manner in which we operate.

National Vocational Education and Training Regulator Act 2011

The National Vocational Education and Training Regulator Act 2011 provides for the:

Registration of training organizations
Management of the Vocational Education and Training (Commonwealth powers) Act 2010 (amended 2011)
Accreditation of vocational courses in accordance with national standards
Approval of providers of courses to overseas students
Reconstitution of the Australia Skills Quality Authority
Repeal of the NSW Vocational Education and Training Act 2005

The Act implements a national initiative to ensure effective regulation of VET providers throughout Australia. It also recognizes the Australian Training Information Services (TGA) database (training.gov.au) as the key public tool for accessing information on training and training organisations.

In applying for registration, variation to scope and re-registration AH&B COLLEGE has declared that it is prepared to comply with The National Vocational Education and Training Regulator Act 2011.

A copy of the legislation is available electronically and located on ASQA website www.asqa.gov.au

All staff and participants are made aware of this legislation through staff and student handbooks.

Staff members sign a declaration to say they have read, understood and agree to comply with the policies and procedures outlined in the AH&B College Policy and procedure manual.

Students sign a declaration to say they have read, understood and agree to comply with the policy with the policies and procedures outlined in the AH&B College Student Handbook.

ESOS Act 2000. ESOS Regulations 2001 and the National Code of Practice for Providers of Education and Training to Overseas Students 2018

The provision of education and training for international students studying in Australia is regulated by the Commonwealth legislation administered by the Commonwealth Department of Education and the National Code http://education.gov.au/

All States and Territories of Australia operate within this legislative framework. Its purpose is to protect the interests of people coming to Australia on student visas as by providing them with tuition and financial assurance. The ESOS Act also ensures a nationally consistent approach to the approval of providers on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS).

AH&B College complies with the ESOS Act, ESOS Regulations and the provisions of the National Code and is listed on CRICOS provider 02606J

Our Code of Practice outlines the ethical manner in which we operate.

Records Maintenance

AH&B College is committed to implementing best practice in its records management practices and systems. All staff employed by AH&B COLLEGE will be required to apply themselves to the following written procedures and safeguard confidential and personal information according to the Privacy and Protection of Personal Information Act 1998

Upon enrolment each student’s personal details shall be filed in the designated blue folders. The filing cabinet that contains personal files is locked at all times. The administrator keeps the key
Each student has an electronic file that is password protected from other students. Only staff members can view student details / results
Fees are recorded in the MYOB system by the Accounts department
Students are issued with a receipt with the College stamp and signature of the person that accepted the payment
Any refunds given to students from visa refusal etc. is filed in the College refund file and an invoice is made to reflect the amounts and decisions
Students are reminded to notify the college as soon as practicable when their contact details change.
The server system X: Q: E: Z: W: is backed up daily. Backup happens every night at 10.00pm for approximately two hours.
Upon reasonable request and notice AH&B College admin staff shall provide a student with access to their personal student records.
AH&B College will seek a student’s written permission to provide a third party with student’s personal details
AH&B College is obliged to provide to certain Government authorities student’s personal information without seeking the permission of the student
Designated AH&B College staff will maintain up to date records of the employees
Designated AH&B College staff shall ensure that all student records are maintained in an accurate manner and provide for the safekeeping of all student assessment results with enough detail to enable accurate re-issuing of certificates and transcripts including SOA. These records will be maintained for a term no less than 30 years
AH&B College will archive other documents including written agreements, information on fees paid to the College and completed assessment tasks for random students for a period of two years in accordance with guidelines, regulations and recommendations by the state registering body, Standards for RTOs 2015, National Code and relevant acts and legislation.
On cessation of services and the continuation of its business the Principal shall ensure that all student records are made available to the Registering Body.
The Study Coordinator and the Version Control System on documents ensure that only current documents are circulated around for use. And that all other documents get put in the Archived folder – this contributes to AH&B College’s continuous improvement
Student results are kept on electronic copy for 30 years and is backed up daily
The Study Coordinator will have sole responsibility of the document control register.

Students’ records are confidential and available to the student on request. Records of assessment outcomes (results) and qualifications issued are kept accurate, up-to-date and secure. International students’ personal information may be made available to Commonwealth and State Agencies and the ESOS Assurance Fund Manager. AH&B College will ensure that, except as required under the standards of Registered Training Organizations or by Law, information about a client is not disclosed to a third party without the written consent of the client.

Training Records

AH&B College training records for enrolled students include:

Student enrolment and fees;
Written agreements
Samples of generated work for students.
Class timetables detailing date and time of training session and trainer/assessor signature (if applicable);
Records of assessments that include records of formative and summative assessment of competencies and reports of all RPL/RCC assessments;
Transcripts of students’ outcomes.

Computer records are backed up daily and stored off-site on a server. Archived records are secured and stored off-site in a secure location. See the Principal

Students’ records / results are confidential and available to them only (through Wisenet Student Portal) and on request.

All computers at the College are password protected.

Staff are responsible for:

maintaining accurate information on students’ assessment outcomes
confidentiality of students’ records.

Student Records

All student records are strictly confidential. The College adhere strictly to the Privacy Act and all personal records are kept locked or in a password protected database.

AH&B College also maintains records of Academic Progress.

International Students and Residential Information

It is an Australian Government requirement that the College keeps records of each enrolled International student’s current residential address (as supplied by the student). The student’s full name, date of birth, nationality, the start and completion day of the student’s course and academic performance details of payments received, information on International student health cover, level of English language proficiency if required and the student’s passport and visa numbers. We must also keep a record of the reason for a student’s termination of studies usually entered in PRISMS under comments.

International students must notify the College of their residential address within seven days of arriving in Australia. Similarly, they must notify the College within seven days of any change of address and contact details. Failure to do so might result in the student being reported to Home Affairs and may lead to cancellation of their visa.

AVETMISS Records:

See AVETMISS reporting

Medical records for deferral

Once an International student has enrolled at the College they cannot defer commencement of their studies or suspend their studies except on the grounds of illness, supported by a doctor’s certificate, or other exceptional compassionate or compelling circumstances beyond the control of the student; for example, bereavement.

Academic Performance & PRISMS

The College uses the Provider Registration and International Students Management System (PRISMS) to comply with the following legislative requirements of the ESOS Act: All reporting will take place once the Complaints and Appeals process has been completed. The student has 20 working days in which to access it.

AH&B College will report via PRISMS if the student:

does not commence (i.e. does not turn up, or has not arranged with us for a later start because of health or compassionate reasons);
terminates their studies before course completion;
changes their course or its duration;
fails to comply with their visa conditions regarding academic performance.

Student responsibilities and code of behaviour (Breach of conduct)

While you remain a student at AH&B College it is your responsibility to:

attend class regularly and punctually and follow the prescribed timetable
advise the College of any absences; when immediately possible
keep the College informed of your address and other contact details at all times whilst in Australia within 7 days of changing either
conduct yourself in a safe and healthy manner;
wear correct attire – no midriff exposed, closed toed shoes, etc.
follow the Academic Intervention Strategy as outlined in your handbook
behave in a manner which prevents injury and disease to you, your educator and fellow students;
identify and report to your educator any possible hazards from equipment, facilities and the environment;
comply with and assist in the College’s emergency procedures;
refrain from smoking anywhere in the College building;
refrain from drinking and/or eating in the College;
comply with the Assessment requirements, policies and procedures outlined in the Student Handbook and register complaints, disputes or appeals with your educator;
not discriminate against, or harass, other students, staff or visitors to the College;
do not cheat or commit plagiarism (copying another’s work and passing it off as your own)
report any discriminatory behaviour, bullying, victimisation or harassment to your educator;
refrain from unacceptable behaviour including the use of bad language, alcohol and drugs;
refrain from the use of devices which may disrupt classes i.e. mobile phones.
Understand that lost learning guides and materials require a fee to be replaced (see administration for costs)
Continue to study in the course for which they are enrolled and to make all attempts to maintain course progress according to the set duration of that course

AH&B College will inform the student of its intention to suspend or cancel the student’s enrolment where the suspension or cancellation is not initiated by the student and notify the student that they have 20 working days to access AH&B College’s internal complaints and appeals process. If the student accesses AH&B College’s internal complaints and appeals process, the suspension or cancellation of the student’s enrolment under the National Code Standard 8 cannot take effect until the internal process is completed, unless extenuating circumstances relating to the welfare of the student apply.

Penalties for breaches in the Code of Behaviour may result in fines; suspension and reporting to authorities. The penalty will be set at the discretion of the College and should reflect

Note: AH&B College Policies and Procedures may change without notice. AH&B College Policies and Procedures are designed to help the college comply with relevant ACT’s, Codes, Registration requirements and Government recommendations. AH&B College Policies and Procedures are always made available to staff and students so that all may be aware of expected behaviour, results and outcomes.

Issuance of Qualifications/Statement of Attainments (Credentials)

AH&B College issues qualifications and Statements of Attainment (Credentials) that meet the requirements of the AQF and the Hairdressing & Business Training Package qualifications on our scope of registration. The national provider number and CRICOS code for the AH&B College Pty Ltd is indicated on our qualifications.

During the conduct of the course students’ assessment outcomes are entered into the database. On successful completion of all assessment tasks the assessment records are collated and the appropriate credential is issued.

Where a student does not complete the entire course of study a Statement of Attainment is issued for successful completion of individual units of competency.

The units of competency that have been achieved are identified on the certificate or statement of attainment by the national code and title.

The qualification/Statement of Attainment issued uses the national provider number for the AH&B College Pty Ltd.

The creation of initial credentials upon completion of entire courses (certificates) or individual Units of Competency has no charge. However, all fees including any re-assessment fees or fees caused by breaches and any extraneous charges must be paid before the credential will be printed. Please check with reception at any time if you wish to discuss any accumulated fees or charges (Please check the extra fees and charges list below to view charges).

The students’ records remain confidential and are archived in an off-site venue for 30 years. AH&B College archives the necessary documents in order to re issue a qualification or statement of attainment for 30 years.

Credentials Issuance Time & Fees

AQF certification documentation is issued to a learner within 30 calendar days of the learner being assessed as meeting the requirements of the training product if the training program in which the learner is enrolled is complete, and providing all agreed Fees; Breach Fees; Re-assessment Fees the learner owes to the RTO have been paid. (The actual printing of the original credential is free-of-charge).

AH&B College procedure for issuing qualifications

Unit coordinator finalises the student’s entrees onto the Wisenet
Unit coordinator scans completed report and barcodes and saves it in the students electronic file
Unit coordinator submits completed documents to the Study Coordinator
The students personal file is accessed and the completion process starts
The student is issued with a qualification number for example HBC000958
The student register is updated
The Wisenet Student Database is updated
The student’s qualification is issued and corresponding completion letters
The students file is either archived in the offsite location or kept for the next qualifications paperwork
Procedure takes up to 30 Calendar days

Notification to DET and Home Affairs

The College notifies DET via PRISMS of the following:

their full name, gender, date of birth, nationality, country of birth
amount of money paid prior to confirmation of enrolment
whether premiums have been paid for health insurance
an estimate of the total amount the student is required to pay to undertake the course
whether the student is onshore of offshore
the student’s passport number (if International) when he/she became an accepted student
the CRICOS course code
any English language proficiency test undertaken and the score achieved (or level)
starting date
date the student is expected to complete the course.

The College notifies DET within 14 day of the prescribed information about an accepted student who does not commence on the nominated date including:

student’s full name, gender, date of birth, country of birth, nationality
CRICOS course code
agreed starting day and day when course is expected to be completed
the office where the student’s application for a student visa was made
current residential address.

The College notifies DET as soon as practicable of any breaches by an accepted student of a student visa condition related to satisfactory academic performance once the complaints and appeals have been implemented, tried and resulted in a decision supporting the RTO. This notification:

contains particulars of the breach
states that the student is required to attend before an officer within 28 days in order to explain the breach
states that photographic identification is required at the meeting
sets out the effect of parts of the Migration Act.

Extra Fees and Charges

Description	Fees/Charges
Student identification card	$0
Re-issue student identification card	$20.00
Student letter (family invitation, letter, etc.)	From $40.00 (POA)
Academic Track Record (re-issue) or Academic Transcript	$50.00
Course COE print out	No charge
COE amendments	$300.00
Enrolment fee (Payable on each course start date directly to the College)	$200.00
Next day Certificate service fee	$100.00
Materials Fee (Payable on each course start date directly to the College)	$100.00
Application for RPL	$300.00
Re-issue of Certificate or Statement of Attainment	$100.00
Re-issue of Course completion letter	$50.00
Recommencement of course after withdrawal (re-enrolment)	$300.00
Recommencement of course after cancellation (re-enrolment)	$550.00
Workbooks	No charge
Workbook replacement (if lost)	Depending on discipline
Report	$20.00
Late payment fee	$25 per day
Re-assessment of Workbook fee for Lack of Participation	$25.00
Re-assessment fee for UCA (final assessment)	$50.00
English Placement Test (*No charge if placement test is conducted at the College*)	$50
Misbehaviour	AH&B College discretion
Tuition support	Fees upon enquiry
Deferment/suspension of studies Administration Fee	$300
Re-attempt Failed Unit of Competency	$300 – $500
Salon experience//Study tour (per 20 hr week; per Student)	$500
Induction Re-scheduling fee	$150
Local Postage	$20
International Postage	$40
International Student Admin Transfer Fee	$50
Plagiarism (severe)	$300 or suspension (no release & reporting)

Important Note: Normally documents requested will be issued within 2 working days.

Certificates and completion letters can take up to 10 working days to be ready (student’s tuition fees will have to be up to date)

Declaration

Please tick if you have understood the items discussed:

No.	Items discussed	Tick
1	Description of the course (Note: All items may not be applicable to all courses)	
2	Website has been seen and the Prospective Student Information has been read	
3	Course outline, cost and qualification/statement of attainments gained on completion were explained	
4	RPL, Course Credit, RCC and National Recognition were advised	
5	College course timetables and durations of each course (including holiday policy and public holidays) were explained	
6	Learning materials issued and available (library copies), including penalty for losing learning guides	
7	Student support services (including welfare officers) and Student Representative Council (SRC) were explained	
8	Contact details must be updated with College within 7 days of change	
9	Sufficient level of English (4.0-6.0 on the overall IELTS score, as appropriate for the course)	
10	Students must abide by College Code of Behavior. Misbehavior can result in a cancellation and no refund will be issued should the student be suspended or expelled.	
11	Academic Intervention strategy Stage 1 and 2	
12	AH&B College Internal complaints and appeals procedure, External Local students ACPET, External International students Overseas Student Ombudsman	
13	College Evaluation Forms	
14	Assessments (Workbooks and Unit Comprehension Activities)	
15	Compliance observations to assist with student understanding and awareness of any policy changes	
16	Students invited to view all College Policies and Procedures documents in full and relevant government Acts held on site	
17	Outline facilities available to students: Library, Medical/first aid officers and kit , Emergency evacuation procedure, Study in Australia website, Excursions (local Businesses and Network Businesses – relevant business-currency exposure), Student administration – any document needs 2 working days notice, Equipment (audio, visual, teaching aids), Class rooms (see timetable for location), Learning resources, books equipment etc.– policy on lost property (College is not responsible), Uniform / Appropriate attire	
18	ATR (Academic Tracking Record); Overall Marking Guide (OMG) – when they are updated and entered on Wisenet	
19	Cancelling the course, requesting release letters – administration	
20	Extra fees and charges including re-assessment fees UCA’s and lack of participation	
21	Refund policy	
22	Tour of the College, all rooms, bathrooms and where to put student belongings.	
23	I have been informed that the Student Handbook is available to me on Wisenet / Student Portal as well as the AH&B College website. It is my responsibility to accept and understand the conditions of the Student Handbook.	

Staff member______________________________ Date___________________

Name of student: __________________________ Student signature: ____________________

Definitions

Acronyms

ATR	Academic Tracking Record
AQF	Australian Qualification Framework
ASQA	Australian Skills Quality Authority
BDM	Business Development Manager
CoE	Confirmation of Enrolment
CRICOS	Commonwealth Register of Institutions and Courses for Overseas Students
CSN	Swedish Board of Student Finance
DET	Department of Education and Training
DHA	Department of Home Affairs
EDS	Educational Delivery System
ELICOS	English Language Intensive Courses for Overseas Students
EMF	Enrolment and Material Fee
ESOS	Education Services for Overseas Students
KPI	Key Performance Indicators
LL&N	Language, Literacy and Numeracy
NRT	Nationally Recognised Training
OSHC	Overseas Health Cover
OTT	Overseas Telegraphic Transfer
PRISMS	Provider Registration and International Student Management System
SCV	Student Course Variation
SOA	Statement of Attainment
SRC	Student Representative Council
TPS	Tuition Protection Scheme
UOC	Unit of Competencies
UPS	Uninterrupted Power Supply
USI	Unique Student Identifier
VET	Vocational Educational Training