Policies and Procedures
Address: Level 1, The Royal Arcade 175-181 Oxford Street, Bondi Junction NSW 2022 PO Box 516 Bondi Junction NSW 1355 Australia
Phone: + 61 2 9389 0771
Email: admin@ahbc.com.au
Web: www.ahbc.nsw.edu.au Facebook: https://www.facebook.com/ahbcollege/
Instagram: https://www.instagram.com/ahbcollege_91006/
AH&B College Pty Ltd trading as AH&B College
Address: Level 1, The Royal Arcade, 175-181 Oxford Street, Bondi Junction NSW 2022
PO Box: 516 Bondi Junction NSW 1355, Australia
Phone: +61 2 9389 0771
Email: admin@ahbc.com.au
Web: www.ahbc.nsw.edu.au
Facebook: https://www.facebook.com/ahbcollege/
Instagram: https://www.instagram.com/ahbcollege_91006/
AH&B College Pty Ltd trading as AH&B College
The mission of AH&B College is to be the first choice in Vocational and General English education; providing the right training and programs to international and local students in Australia.
AH&B College principal purpose is to provide education; our mission is to demonstrate capacity to provide education of an above satisfactory standard.
Marketing and advertising is in line with Standards for RTOs. Information provided to prospective students is accurate, professional, ethical and in plain English.
AH&B College ensures that the marketing and promotion of its courses and education services in connection with the recruitment of overseas students or intending overseas students, including through an education agent is not false or misleading and is consistent with Australian Consumer law.
AH&B College has written agreements with students setting out the services which are to be provided, fees payable and information in relation to refunds of course money.
AH&B College will not give students false or misleading information or advice regarding: course outcomes, employment outcomes, possible migration outcomes, etc.
AH&B College clearly identifies itself on all prospective student information and offer letters issued to students. Identification is also available on our website.
AH&B College Provider Number 91006 and CRICOS 02606J
The prospective letter from the Principal clearly states AH&B College obligations under Standard 7 to not knowingly enrol students who have not completed 6 months of studies under their principal course of study, except in certain circumstances.
AH&B College recruit students in an ethical and responsible manner and provides information which enables students to make informed decisions about studying in Australia.
Information is provided via: website, on the College Premises and with AH&B College authorised agents.
Students are asked on the offer letter and enrolment agreement if they have seen the Prospective Student Information document before enrolling into a course.
A checklist is completed before any CoE is made to formally enrol the student.
The Acceptance of Offer and Written Agreement Form contains information on: course details, fees, refund policy, complaints and appeals process.
A checklist is completed before any CoE is made to formally enrol the student.
The orientation/induction program is compulsory and students must attend.
Refund policy contains information on when fees will be refunded to the students.
The information in the Prospective student documents are regularly reviewed by the Study Coordinator and the Administrator.
This policy relates to all current and prospective students.
*“Breach of conduct” includes course abandonment or student changing their mind after a course has commenced. Course fees are non-transferable.
Must the claim for a refund be in writing?
Yes, it must, and be addressed to the Principal, explaining the reasons for requesting the refund.
How will the refund be paid?
The refund, once agreed on, will be paid within 14 days, to the person who paid the college.
AH&B College keeps approved education agents on file; the written agreement contains information on: responsibilities, compliance with National Code, etc.
AH&B College must ensure that its education agents have access to up to date and accurate marketing information.
Agents are recruited via: College (email/phone/in person).
AH&B College must not accept students from an education agent if it knows or reasonably suspects the education agent to be: dishonest, lacking integrity, etc.
Where AH&B College becomes aware of misconduct by an education agent, it will terminate the agreement.
AH&B College will take immediate corrective and preventative action upon becoming aware of an education agent being negligent, careless or incompetent.
AH&B College does not enrol students under 18 years of age.
AH&B College support students to adjust to life and study in Australia, to achieve their learning goals and to achieve satisfactory academic progress.
All students can receive or access copies of the AH&B College student survival information in the prospective student information and on the website.
AH&B College offers students one on one tuition (for an additional fee), lectures, demonstrations; learner guides etc. as support to their studies.
AH&B College has appointed welfare officers that are available to students at all times.
All incidents must be recorded in the Critical Incident Register.
A report of any critical incident must be reported to the Principal, Study Coordinator and the First Aid Officer.
The Principal, Study Coordinator and Unit Coordinators are informed. Appropriate steps to be taken are planned.
Ensure that external professionals are able to meet the needs of the college.
The following staff members are the appointed Welfare Officers:
Sharon MacNay: Qualified Counsellor, principal
Welfare Officers to access websites to ensure currency of welfare information.
If a student has received a support service such as counselling, the information must be recorded in the students Electronic File (Wisenet Journal).
AH&B College has sufficient designated contact officers for the number of students enrolled.
The SRC may support students.
AH&B College makes staff aware during their orientation process about its obligation to international students under the ESOS Act.
AH&B College assesses requests from students for a transfer between registered providers prior to the student completing six months of the principal course.
AH&B College will not knowingly enrol students wishing to transfer before they have completed 6 months except where: exceptional circumstances exist.
The letter will state that the student should contact Home Affairs regarding their visa status.
Students will have to submit a request for a release with a letter of offer from another provider attached.
AH&B College will assess the request against criteria including: student’s reason, detriment to student, etc.
AH&B College will not grant a letter of release for reasons including: student has not paid fees, etc.
AH&B College will grant a letter of release for reasons including: student has a genuine offer from another provider.
AH&B College does not request payment for a release letter.
If AH&B College does not grant a release, it will provide the student a written reason why.
AH&B College has record keeping processes which include: the students file; their electronic files.
Students are required to attend college and complete their course within the expected duration as stated on their CoE.
AH&B College defines and measures one Study Period as being equal to three months.
During induction students are informed as to the use of the Wisenet Student Portal.
Academic Progress will be tracked via course reports generated and viewed on Wisenet.
Parties may include: Student, Unit Coordinator, Educator, Study Coordinator.
Parties may include: Student, Study Coordinator, Principal, Educator.
AH&B College will only issue a new CoE when the Study Coordinator is relatively certain that the student would require extra time.
AH&B College delivers its qualification through face to face training. The students must attend 20 hours a week.
AH&B College will not issue CoE’s with course durations greater than is listed on CRICOS expect in circumstances specified.
AH&B College Intervention Warning letters are sent via post, emailed or given to students.
AH&B College will only extend the duration where it is clear that the student will not complete the course within the expected duration due to: compassionate or compelling circumstances, etc.
AH&B College is proactive in notifying and counselling students who are at risk of failing to meet course progress requirements.
AH&B College will use tables as a guide when monitoring course progress.
AH&B College assess course progress at the end of each study period which is every 2 months.
Tables are provided for each course outlining unit codes, titles, hours, etc.
Intervention strategy is activated if a student has not achieved academic performance by the table above in 50% of the estimated course work.
Re-assessment fees apply for various courses and assessment types.
AH&B College implements its intervention strategy if students have not completed at least 50% of the unit’s work in the study period.
AH&B College Intervention Warning letters are sent via post, email or given to students.
AH&B College will report students who have not met the requirement in the 2nd consecutive study period.
AH&B College will report on the students Conformation of Enrolment notifying the Secretary of DET.
Link to DET Course Progress Policy
Students need to attend classes and lectures as per their timetable.
For English Courses: AH&B College record attendance and require a minimum attendance of 80%.
AH&B College systematically monitor ELICOS student’s attendance on a weekly basis.
Student attendance is recorded on the student lists and absences are recorded on Wisenet.
AH&B College requires students to attend at a minimum 80% attendance.
AH&B College records attendance using student lists and Wisenet.
Students can access their attendance information via Wisenet.
AH&B College monitors, records and assesses student attendance weekly.
AH&B College may decide not to report the student for breaching the 80% attendance requirement where: academic progress is above satisfactory.
AH&B College will inform students that have not met the attendance requirement in writing of its intent to cancel their enrolment.
Educators monitor, assess and record student attendance on a weekly basis.
AH&B College will recognise prior learning and qualifications of students.
Students who believe they already have the skills can request RPL.
Students must provide valid, sufficient, current and authentic evidence.
If AH&B College grants course credit, it will reflect the grant on the students CoE.
AH&B College can only defer or temporarily suspend a student’s enrolment on the grounds of compassionate and compelling circumstances or misbehaviour.
Grounds include: illness, supported by a doctor’s certificate, or other exceptional compassionate or compelling circumstances.
Students are expected to respect other students, staff and property.
Penalties imposed will take into account the nature and the extent of the misconduct.
The timeframe for suspension depends on the incident(s) and is up to the discretion of the Principal.
The College reserves the right to expel students for not abiding by the College Code of Practice.
AH&B College will inform the student that the deferral/suspension may impact on their student visas.
AH&B College will inform the student of its intention to suspend or cancel the student’s enrolment.
AH&B College complaints and appeals processes are independent, easily accessible and inexpensive.
Students may access the complaints and appeals process by completing the Complaints and Appeals Form.
AH&B College respond to all substantiated complaints and appeals in a constructive and timely manner of 10 working days.
You can make your complaint online by using the online complaint form.
Once the outcome is received, AH&B College must implement any decision immediately.
AH&B College will update the students or staff files to record the outcome.
AH&B College has adapted best practice management structure.
AH&B College is committed to the ongoing identification, analysis and management of all risks.
The Principal shall ensure that the Unit Coordinators perform an internal audit at least annually.
AH&B College is committed to implementing best practice in its records management practices.
AH&B College Records Management is AVETMISS compliant.
AH&B College is conversant with the VET Data Use Statement.
AH&B College is committed to the application of sound financial management practices.
AH&B College is covered by the Australian Government Tuition Protection Service (TPS).
The AH&B College version control procedures for managing materials include: version numbers, dates, etc.
AH&B College has suitably qualified or experienced staff.
Trainers must have the minimum trainer qualifications stated in the training package documents.
The following procedures will be adopted to recruit staff.
The College is committed to its staff remaining up-to-date with current trends.
The College will only employ staff that has suitable and relevant qualifications.
The learning support strategies used by trainers include: pre-teaching terminology, demonstrating procedures, etc.
Assessment is conducted in accordance with The Standards for RTO.
All AH&B College assessments are Flexible, Valid, Reliable and Fair.
AH&B College supply students with resources including: learner guides, workbooks, etc.
The College reserves the right to verify qualifications presented by prospective staff.
AH&B College will notify ASQA and the students enrolled of any intention to relocate premises.
AH&B College is located in Bondi Junction in a bustling dining and shopping precinct.
Our courses are conducted in English by qualified and experienced trainers.
AH&B College will be proactive in informing ASQA of prospective ownership or management changes.
AH&B College will provide the designated authority with information on the new owner.
The Principal will apply to the registering body regarding any possible changes.
Students must attend orientation: it is compulsory.
Our teaching methods include face-to-face instruction, learner guides; Educator Teaching Plans; etc.
The Principal and our educators are available to discuss and support you with any concerns.
As well as comfortable teaching spaces, AH&B College maintains authentic workplace environments.
A kitchen is located next to the female restroom facilities.
As part of our continuous improvement procedures you will be asked to complete a Unit/Course Evaluation survey.
Hairdressing students: You are to wear protective aprons when attending the College.
Students will receive a Student Handbook in the prospective student information.
Fees may change during the student’s course.
Please contact the College for current fees for each course.
OSHC – Overseas Student Health Cover (Allianz).
Resources can be purchased at any time from the College.
AH&B College trainers have the relevant qualifications required by the Department of Education.
Recruitment to AH&B College is carried out in an ethical and responsible manner.
On commencement of study at the College students are welcomed by a staff member.
Information provided includes: course details, support services, complaints process, etc.
AH&B College offers training in the SHB, BSB, and ELICOS Standards.
Business, Marketing, Management, General English, and Hairdressing courses have specific assessment methods.
AH&B College issues qualifications and Statements of Attainment that meet the requirements of the AQF.
A Statement of Attainment can be issued if you complete only some units of competency.
If you are dissatisfied with a Not Yet Competent decision you can appeal the decision.
AH&B College is bound by and operates within various legislative and regulatory requirements.
AH&B College guarantees to meet its duty of care to staff, students and visitors.
The College is committed to providing a fair and equitable workplace and College.
AH&B College complies with the Privacy and Personal Information Protection Act 1998.
Under the Data Provision Requirements 2012, AH&B College is required to collect personal information.
AH&B College provides equal access to training delivery and assessment services for all students.
The Act implements a national initiative to ensure effective regulation of VET providers.
AH&B College complies with the ESOS Act, ESOS Regulations and the provisions of the National Code.
AH&B College is committed to implementing best practice in its records management practices.
AH&B College training records for enrolled students include: enrolment details, assessments, etc.
All student records are strictly confidential. The College adheres strictly to the Privacy Act.
While you remain a student at AH&B College it is your responsibility to: attend class regularly, advise of absences, update contact details, etc.
AH&B College issues qualifications and Statements of Attainment that meet the requirements of the AQF.
AQF certification documentation is issued within 30 calendar days after all fees have been paid.
The process involves finalizing entries on Wisenet, scanning documents, issuing qualification numbers, etc.
The College notifies DET via PRISMS of student details, course information, breaches, etc.
Various fees and charges apply for services such as re-issuing documents, re-assessment, etc.
Students are required to acknowledge understanding of various policies and procedures during induction.
ATR: Academic Tracking Record
AQF: Australian Qualification Framework
ASQA: Australian Skills Quality Authority
BDM: Business Development Manager
CoE: Confirmation of Enrolment
CRICOS: Commonwealth Register of Institutions and Courses for Overseas Students
CSN: Swedish Board of Student Finance
DET: Department of Education and Training
DHA: Department of Home Affairs
EDS: Educational Delivery System
ELICOS: English Language Intensive Courses for Overseas Students
EMF: Enrolment and Material Fee
ESOS: Education Services for Overseas Students
KPI: Key Performance Indicators
LL&N: Language, Literacy and Numeracy
NRT: Nationally Recognised Training
OSHC: Overseas Health Cover
OTT: Overseas Telegraphic Transfer
PRISMS: Provider Registration and International Student Management System
SCV: Student Course Variation
SOA: Statement of Attainment
SRC: Student Representative Council
TPS: Tuition Protection Scheme
UOC: Unit of Competencies
UPS: Uninterrupted Power Supply
USI: Unique Student Identifier
VET: Vocational Educational Training
